Dynamic leader with a proven track record at Bings Drive In, enhancing customer satisfaction and team performance through strategic planning and effective communication. Skilled in customer relationship management and complex problem-solving, I excel in fostering relationships and driving business growth. Achieved significant improvements in operational efficiency and team development without compromising on service quality.
Work History
Manager
Bings Drive In
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Improved marketing to attract new customers and promote business.
Accounts Payable/shipping
Cimco Recycling Ottawa
Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
Assessed accuracy of new data sources and data gathering techniques.
Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.
Mined and analyzed data from company databases to drive optimization and improvement of value proposition, product development, marketing techniques and business strategies.
Conducted regular account reviews to identify areas for improvement and opportunities for upselling or cross-selling services.
Collaborated with cross-functional teams to ensure seamless service delivery for preferred accounts.
Enhanced customer satisfaction by addressing and resolving account issues promptly and professionally.
Developed strong client relationships, resulting in increased loyalty and retention rates.
Shipping Coordinator
Taylor Commercial Food Service
Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
Managed warehouse inventory by conducting regular audits, ensuring accurate record-keeping, and optimizing storage space utilization.
Reduced delivery times for increased customer satisfaction by coordinating with carriers and optimizing shipment routes.
Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
Worked with vendors to schedule daily pickups and weekly deliveries.
Oversaw warehouse crew stocking inventory and preparing loads.
Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
Generated end-of-day reports covering shipments, productivity, and financial totals.
Reviewed paperwork to determine priorities and set schedules.
Facilitated smooth customs clearance for international shipments by preparing accurate documentation.
Improved handling times for urgent shipments by establishing priority system.
Collaborated with suppliers to ensure timely delivery of raw materials.
Enhanced communication with clients regarding order status and shipping details.
