Lisa M. Busse

*Sales operations support to two top performing Air Force Enterprise teams (two inside account managers along with their two field representatives whom are responsible for more than 50% of the entire Air Force team's monthly GP and revenue goals
*Enter, process, and coordinate everything involved in projects/deals ranging anywhere from of $100,000 to multi-million dollars shipping domestically, as well as overseas
*Coordinate with internal departments and vendors to ensure the projects/deals I work on go smoothly from getting them in our system, through our system, out the door, to our end user.
*Work with various government contracts
ie: Netcents 2, ADMC, ITES, GSA, SEWP, 2GIT
*Respond to government requests through ordering portals ie: Afway, Chess, SEWP and GSA

Supported three Air Force Account Managers and their Field Representatives (responsible for 70% of the entire Air Force team Goal)
* Work with vendors on a daily basis
* Work with other departments to assist customers
* Order processing
* Quoting customers
* My job is to make sure every order goes out smoothly and that my account managers are reaching goal every month.

• Provide support for four Healthcare/Education account managers with their CDW books of business, as well as back up additional account managers when needed
• Assist customers with non-technical issues (processing purchase orders, entering RMAs, providing any other assistance needed)
• Run any necessary reports using SPS and Cognos
• Work with other departments as needed (sales support, bid desk, vendor specialists, credit, etc)

• Manage Small Business customers in the Southeast (GA, LA, OK, AR)
• Pursue account leads and interact with customers on a daily basis
• Work with Vendor partners, as well as internal specialists to take care of the needs of my customers
• Have grown my book 50%
• Earned certifications for Microsoft, Adobe, Symantec, and Vmware

• Managed large spend customers in the Platinum National Program
• Pursued account leads and interacted with customers
• Worked well with Administrative support team/other departments to create a positive work environment
• Negotiated agreements to ensure return business and increased growth with current/new Quill customers

• Work with customers on consolidating their business with Medical Arts Press
• Have taken the feedback given from sales coaches, managers, and peers & greatly improved the quality of my calls
• Have been recognized for exceeding my monthly sales numbers

• 30% to 50% phone or email contact with customers daily
• Assist representatives with the set up and organization of large enterprises in OES
• Member of the corporate wide committees of Bringing it to You and The Green Scene
• Planned corporate wide events