Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Lindburg

Sherrard

Summary


Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

24
24
years of professional experience

Work History

UAT Product Specialist

BITCO Insurance Companies
03.2023 - Current
  • Trained and provided coaching to junior team members.
  • Implemented quality control measures for product enhancements, ensuring high standards and customer satisfaction.
  • Spearheaded creation of user manuals and FAQs, significantly reducing customer support inquiries.
  • Coordinated beta testing phases to capture early user feedback, refining product features prior to launch.
  • Researched and identified solutions to technical problems.
  • Tested new software and hardware prior to deployment.
  • Researched product's technical specifications and accurately communicated information.
  • Collaborated with cross-functional teams to streamline product development processes.
  • Conducted training sessions for customer service teams, enhancing product knowledge and messaging.

Agency Accounts - Operations Supervisor

BITCO Insurance Companies
05.2019 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Managed customer and agency billing accounts for payments, reconciliations, and collections.

Operations Supervisor - Support Unit

BITCO Insurance Companies
03.2016 - Current
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
  • Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
  • Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.

Receptionist Supervisor

Medical Arts Associates
08.2001 - 03.2016
  • Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
  • Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
  • Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
  • Assisted in the recruitment process, conducting interviews and selecting highly-skilled candidates for receptionist positions.
  • Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
  • Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
  • Assisted in the development of policies and procedures for the reception team, ensuring adherence to organizational standards and promoting a consistently high level of service.
  • Streamlined office processes for increased efficiency by implementing new organizational systems and procedures.

Education

Associate of Arts - General Studies

Blackhawk College
Moline, IL
05-2001

High School Diploma -

Sherrard High School
Sherrard, IL
05-1998

Skills

  • Business analysis
  • Outstanding interpersonal skills
  • Product documentation
  • Mastery of data collection
  • Problem-solving
  • Billing and Collection Specialist
  • Analytical and methodical
  • Organizational skills
  • Collaborative team player
  • Microsoft windows and office
  • Highly professional
  • Customer service expert
  • Issue and resolution tracking

Timeline

UAT Product Specialist

BITCO Insurance Companies
03.2023 - Current

Agency Accounts - Operations Supervisor

BITCO Insurance Companies
05.2019 - Current

Operations Supervisor - Support Unit

BITCO Insurance Companies
03.2016 - Current

Receptionist Supervisor

Medical Arts Associates
08.2001 - 03.2016

Associate of Arts - General Studies

Blackhawk College

High School Diploma -

Sherrard High School

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Lisa Lindburg