Lisa Kavanaugh
Golconda
Summary
Dedicated, organized, and adaptable professional with over 20 years of experience managing a large household, homeschooling 11 children, and working independently in both cleaning services and online retail. Proven ability to multitask, meet deadlines, and solve problems in fast-paced environments. Skilled in communication, customer service, educational planning, and hands-on operations. Eager to bring a strong work ethic, practical skills, and a lifelong commitment to learning into a new professional role.
Overview
36
36
years of professional experience
Work History
Loyalty Rewards Agent
Caesars Entertainment
2025.08 - Current
- Enhanced guest experiences by providing prompt and courteous service.
- Collaborated with team members to streamline operational processes and improve efficiency.
- Trained new staff on company policies, procedures, and customer service standards.
- Resolved guest complaints effectively, ensuring satisfaction and loyalty.
- Creates and maintains customer accounts and ensures data accuracy and integrity.
- Follows all regulatory guidelines along with company policies, department policies, and procedures.
- always greets and welcomes customers in a polite and courteous manner.
- Developed and maintained strong relationships with guests to foster loyalty and repeat visits.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Home-Based Educator
Self-employeed
1999.07 - Current
- Designed individualized curricula based on each child’s learning style, abilities, and interests.
- Taught core subjects including math, science, language arts, social studies, and electives.
- Maintained detailed records of academic progress, attendance.
- Coordinated extracurriculars, educational field trips, and group learning opportunities.
- Adapted teaching methods to meet changing educational standards and diverse needs.
- Used online tools and educational platforms to enhance learning (e.g., Khan Academy, etc.).
- Assessed student progress through regular evaluations, adapting instructional strategies accordingly.
- Enhanced learning experiences by incorporating hands-on activities and real-world examples and experiences into lessons.
Household Manager
Self-employeed
1990.07 - Current
- Managed household schedules and appointments to ensure smooth daily operations.
- Developed organization systems for household items, enhancing accessibility and efficiency.
- Coordinated meal planning and grocery shopping, adhering to dietary preferences and budgets.
- Supported maintenance of household inventory by tracking supplies and restocking as needed.
- Implemented cleaning schedules to maintain a tidy living environment across all areas.
- Performed cleaning and organization duties.
- Managed financial operations for household of 13 members.
- Anticipated the household's needs and proactively addressed them to minimize disruptions or inconveniences.
- Adapted quickly to changing household needs, demonstrating flexibility in task management.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
- Ensured a clean and healthy living environment through meticulous attention to detail in housekeeping duties.
Independent Housekeeping Contractor
Self-employeed
2023.08 - 2025.05
- Provided contract-based housekeeping services to multiple local lodges.
- Cleaned guest rooms, common areas, and restrooms in accordance with hospitality standards.
- Managed time efficiently to meet tight cleaning schedules and turnover deadlines.
- Maintained confidentiality and guest privacy while working in occupied rooms.
- Communicated with management to ensure quality control and satisfaction.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
Amazon Delivery Driver
Amazon
2025.02 - 2025.04
- Operated delivery vehicle to transport goods efficiently and safely.
- Ensured timely deliveries by optimizing routes and managing schedules.
- Conducted vehicle inspections to maintain safety compliance and performance standards.
- Communicated effectively with customers to resolve issues and provide updates.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Online Retail Business Owner
Self-employeed
2017.01 - 2020.04
- Developed and implemented effective inventory management systems to optimize stock levels.
- Trained and mentored staff on customer service excellence and sales techniques.
- Analyzed market trends to adapt product offerings and improve competitive positioning.
- Streamlined operational processes, enhancing efficiency in daily retail operations.
- Led promotional campaigns that increased foot traffic and overall sales performance.
- Managed all aspects of a small online retail business, including product sourcing, pricing, inventory, and shipping.
- Listed and marketed products across platforms such as [eBay, Etsy, Amazon, Facebook Marketplace, etc.].
- Handled customer inquiries, returns, and feedback with a focus on satisfaction and repeat business.
- Used tools such as PayPal, Square, Canva, Google Sheets, and shipping platforms (e.g., Pirate Ship or USPS).
- Tracked sales, managed inventory, and ensured timely order fulfillment.
- Built positive customer reviews and maintained a high seller rating.
Education
General Education
Penn Foster
Scranton, PA2003-04
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
Languages
English
Native or Bilingual
Timeline
Loyalty Rewards Agent
Caesars Entertainment
2025.08 - Current
Amazon Delivery Driver
Amazon
2025.02 - 2025.04
Independent Housekeeping Contractor
Self-employeed
2023.08 - 2025.05
Online Retail Business Owner
Self-employeed
2017.01 - 2020.04
Home-Based Educator
Self-employeed
1999.07 - Current
Household Manager
Self-employeed
1990.07 - Current
General Education
Penn Foster