Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LISA KAPANOWSKI

Crest Hill

Summary

Dynamic Dining Room Manager with a proven track record at StoryPoint Senior Living, excelling in customer service and complaint handling. Expert in food safety and staff leadership, successfully enhancing dining experiences while managing budgets and improving operational efficiency. Committed to fostering a clean, safe environment and delivering exceptional service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Dining Room Manager

StoryPoint Senior Living
09.2014 - 03.2024
  • Supervised & trained FOH staff, as well as dishwashers.
  • Created & managed schedules for servers/ dishwashers.
  • Evaluated staff performance & implemented corrective action when necessary.
  • Addressed resident / guests inquiries and complaints professionally.
  • Greeted residents / guests, sat at tables and brought orders to assist FOH staff.
  • Maintained inventory of linens, supplies & other dining room essentials.
  • Provided seasonal decor for dining rooms.
  • Coordinated with Culinary Director regarding special events planning (ie: buffets, food carts, food demos, tailored party meals).
  • Managed daily room tray delivery. Updated room tray delivery log, as needed. Calculated room tray charges & submitted to Property Business Manager monthly.
  • Posted & educated staff about "special diet restrictions", provided by dieticians and / or Wellness Dept.
  • Adhered to all health & safety regulations; maintaining a clean and safe dining environment.
  • Managed dining room expenses within stated budget and identified areas for potential savings.
  • Oversaw daily shift operations, ensuring smooth service, effective table management, and adherence to established standards.


Server

Senior Star at Weber Place
12.2013 - 09.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Knowledgeable about food preparation, allergies and special diets
  • Trained new servers
  • Ensured a clean & sanitary dining environment
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Catering Assistant

St. Joseph Presence Health
04.2012 - 07.2013
  • Assisted with setting up tables, buffets & serving stations; ensuring proper placement of silverware, glassware and other tableware
  • Maintained a clean & sanitary work environment
  • Assisted with event setup & breakdown.
  • Collaborated with chefs and event managers to ensure smooth & efficient operations.

Education

Bachelor of Arts - Business Management

St. Xavier University
Chicago, IL
01-1994

Skills

  • Complaint handling
  • Customer service
  • Food safety
  • Leadership trained

Certification

  • Food Safety Training - March 2022
  • Illinois Food Allergen Course - March 2023

Timeline

Dining Room Manager

StoryPoint Senior Living
09.2014 - 03.2024

Server

Senior Star at Weber Place
12.2013 - 09.2014

Catering Assistant

St. Joseph Presence Health
04.2012 - 07.2013

Bachelor of Arts - Business Management

St. Xavier University

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LISA KAPANOWSKI