Lisa Jackson

• Delivered exceptional customer service to enhance client satisfaction and loyalty.
• Assisted in processing invoices and managing accounts payable tasks. Supported billing operations to ensure timely payments. Collaborated with team members to maintain accurate financial records.
• Managed organization and accuracy of customer files.
• Assisted with administrative tasks including faxing and copying documents. Supported team members by managing document distribution and organization. Contributed to efficient office operations through timely completion of clerical duties.
• Compiled and generated daily and monthly reports to inform decision-making processes.
• Organized travel arrangements and reservations for expos to ensure seamless participation.

• Facilitated guest greetings and service while efficiently managing workload to minimize disruptions.
• Oversaw inventory management and ensured sales floor remained fully stocked and accurately signed for guests.
• Assisted in managing inventory for HBA and sales floor. Supported product placement and restocking efforts on the sales floor.
• Delivered exceptional service and shopping experiences tailored to guest needs.
• Fostered a culture of ethical conduct, safety, and compliance within the organization.
• Monitored progress on tasks with precision. Prioritized tasks effectively to meet deadlines. Followed established processes with attention to detail.
• Executed cash register operations with precision and attention to detail.
• Executed efficient and safe scanning, handling, and movement of merchandise.
• Executed tasks autonomously while collaborating effectively with team members.
• Addressed guest inquiries promptly and effectively.
• Executed meticulous attention to detail while adhering to complex multi-step processes.

• Facilitated seamless transfer of materials across multiple warehouses.
• Managed receipt of 75 to 100 inbound loads per shift, ensuring efficient processing.
• Managed dispatch of 50 to 100 outbound loads per shift.
• Managed communication by responding to emails and phone calls related to shipment inquiries.
• Streamlined document management and filing systems in accordance with standard operating procedures.
• Compiled and generated daily and monthly reports to inform decision-making processes.
• Executed creation and completion of Bill of Lading (BOL) documents.
• Executed administrative tasks including faxing, copying, and document management.
• Facilitated professional greetings and service for truck drivers.

Facilitated interview scheduling to optimize candidate selection process.

Facilitated completion and organization of new hire paperwork to streamline onboarding processes.

Monitored and maintained training and safety logs to ensure compliance with regulations.

Oversaw payroll management processes to ensure timely and accurate employee compensation.

Ensured adherence to regulatory standards and internal policies.

Cultivated a positive workplace culture through team-building initiatives and open communication.

Maintained accurate and organized record-keeping systems.

• Work with site management to determine staffing needs and allocate work based on overall sales volume.
• Directly supervised 150 to 200 team members to reach goals that feeds both the departmental and organizational goal.
• Perform and manages time, payroll approvals, and correction for the store.
• Handles escalated customer and team member issues.
• Monitor team quality accuracy and efficiency through coaching and mentoring efforts. Focus on production and pull-through utilization per quality control reports.
• Actively participate in ongoing efforts to continually improve customer relations for internal and external customers.
• Perform Human Resource related tasks for the department such as coaching and evaluation and training needs.
• Maintain team member confidential personnel payroll files, confirming all federal, state, and city documents meets compliance policies.
• Preform general office duties data entry, faxing, and copies.