Lisa Followell

• Greeted visitors and patients with a friendly demeanor and professionalism.
• Managed incoming phone calls and redirected them to appropriate departments.
• Scheduled appointments and maintained the front desk calendar efficiently.

All aspects of payroll for over 100 employees. All hiring and terminations of employees. All time management of employees.

• Maintained a clean and organized reception area for optimal visitor experience.
• Handled patient inquiries with empathy and provided necessary information promptly.
• Supported administrative tasks, including filing documents and maintaining records securely.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled and confirmed appointments.
• Greeted visitors and provided them with assistance.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Updated and recorded customer or client information to maintain accounts.
• Performed data entry tasks into various computer systems accurately and promptly.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Maintained an organized filing system of confidential client information in accordance with company policy.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Sorted incoming mail and directed to correct personnel each day.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Updated daily log book with information about visitors entering the premises.
• Assisted with special projects assigned by management when required.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.
• Responded to inquiries from internal staff members regarding office operations.
• Prepared welcome packages for new hires.
• Coordinated with vendors for repairs and maintenance of office equipment.
• Performed clerical duties such as filing, photocopying, transcribing, and faxing.
• Compiled data from various sources into organized reports for management review.
• Handled customer inquiries and complaints, providing timely and appropriate solutions.
• Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
• Developed and maintained a filing system for essential documents, improving office organization.
• Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
• Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
• Participated in emergency response drills and maintained knowledge of safety procedures.
• Provided administrative support to various departments, assisting with document preparation and data entry.
• Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
• Assisted with onboarding of new employees by providing orientation information and support.
• Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
• Greeted customers, answered general questions and directed to appropriate locations.
• Managed company database and ensured the accuracy of contact information.
• Monitored reception area to provide consistently safe, hazard-free environment for customers.
• Maintained client accounts by obtaining, recording and updating personal and financial information.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Transmitted information or documents to customers through email, mailings or facsimile machine.
• Coordinated pick-up and delivery of express mail services.
• Collated, bound and stored computer-generated reports.
• Used company badging system to create badges for new employees and visitors.
• Processed employee payroll data accurately and efficiently.
• Assisted in maintaining employee attendance records and time sheets.
• Supported the preparation of payroll reports for management review.
• Verified and reconciled payroll discrepancies with relevant departments.
• Utilized payroll software to input and track employee information.
• Communicated effectively with staff regarding payroll inquiries and issues.
• Collaborated with HR to ensure compliance with labor regulations.
• Maintained confidentiality of sensitive employee payroll information.
• Calculated accurate wages, including overtime, salary increases and bonuses.
• Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
• Maintained accurate records of all payroll transactions.
• Established employee payroll files and updated existing files with new information.
• Compiled data from timesheets and other records to determine hours worked and pay rate.
• Managed payroll for temporary, hourly, and salaried employees.
• Tracked vacation accruals and personal leave balances for each employee.
• Protected payroll operations and maintained employee confidence by keeping information private.
• Processed and issued employee paychecks, statements of earnings and deductions.
• Performed reconciliation of payroll accounts on a regular basis.
• Managed weekly payroll duties and submitted data to payroll contractor.
• Provided support during audits conducted by external auditors or government agencies.
• Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
• Voided checks and issued stop payment orders to correct payroll discrepancies.
• Calculated employee leave time by comparing available hours against listed hours.
• Assisted HR team with benefit enrollment activities as necessary.
• Resolved discrepancies in employee payments and benefits calculations.
• Monitored internal controls over payroll functions.
• Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.
• Coordinated child support deductions and distributed wage assignments.
• Developed procedures for processing payroll transactions efficiently.
• Reviewed changes in personnel policies for accuracy prior to implementation within the department's systems.
• Identified, researched and resolved issues with hours worked.
• Coordinated new hire onboarding activities such as running background checks and entering employee data into payroll system databases.
• Managed year-end closing process by ensuring timely filing of applicable forms and documents.
• Assisted in the preparation of monthly financial reports related to payroll activities.
• Responded to inquiries regarding wage garnishments, taxes, 401 contributions.
• Provided guidance and training to junior staff members when needed.
• Managed multiple projects simultaneously while meeting strict deadlines.
• Coordinated the direct deposit setup and adjustments for employees.
• Managed and maintained confidential employee payroll records.
• Prepared and distributed payslips to employees.
• Tracked and managed employee leave balances, including vacation, sick, and personal leave.
• Assisted with year-end payroll tasks, including the preparation of W-2 forms and other tax documents.
• Ensured compliance with federal, state, and local payroll, wage, and hour laws and best practices.
• Managed all payroll transactions, including deductions, bonuses, and new hire information.
• Processed weekly and monthly payroll for employees accurately and on time.
• Processed new employee paperwork and entered information into payroll system.
• Processed and issued paychecks and earnings statements.
• Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
• Prepared and balanced end-of-period reports and reconciled payroll issues.
• Verified past employment of candidate hires.
• Trained new employees on company timekeeping systems.
• Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
• Recorded adjustments to previous pay-related errors.
• Kept informed on tax law changes that applied to payroll process.
• Compiled statistics, statements and reports on pay and benefits to submit to department heads.
• Coordinated special programs and donation drives involving payroll deductions.

• Assisted loan officers in processing loan applications efficiently.
• Prepared documentation for client loan approvals and disbursements.
• Communicated with clients to gather necessary financial information.
• Managed scheduling of appointments between clients and loan officers.
• Reviewed loan files for completeness and compliance with regulations.
• Maintained organized records of all loan transactions and communications.
• Supported team by training new staff on administrative processes.
• Answered questions regarding loan status and process from customers, real estate agents, title companies.
• Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
• Provided support services to Loan Officers during client meetings as needed.
• Input data into loan origination system accurately and timely.
• Assisted loan officers with the preparation of loan documents and closing packages.
• Monitored loan applications for completeness and accuracy prior to submission to underwriting department.
• Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
• Verified accuracy of all calculations related to mortgage payments, interest rates, taxes, insurance premiums.
• Maintained customer files in an organized manner to ensure accurate tracking of loans.
• Prepared reports on new and existing loan activity for management review.
• Processed requests for payoff statements from borrowers or third parties.
• Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
• Maintained a database of current lenders' products and services in order to best meet customer needs.
• Implemented quality control measures to uphold company standards.