Lisa Followell

Handled all aspects of payroll processing for new hires and terminations. Managed time cards for all employees to ensure accurate tracking. Answered phones to address inquiries and provide information.

• Answered inquiries and provided superior customer service to clients.
• Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
• Communicated with customers daily to request information and complete paperwork.
• Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
• Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
• Ensured compliance with industry regulations by staying updated on changes and implementing appropriate procedures within the team.
• Liaised with clients to guide through loan closing process and skillfully handle any concerns.
• Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
• Improved turnaround times for loan applications through effective prioritization and proactive problem-solving techniques.
• Proactively addressed potential roadblocks in the loan process, resulting in faster resolution of issues and higher client satisfaction rates.