Lisa Edwards
Chicago
Summary
Enthusiastic Retail Service Specialist with many years of multi-faceted experience meeting customer needs at retail chain store. Patient, detail-oriented retail service expert with listening and analysis skills to point customers to ideal products, win return business and exceed sales goals consistently. Dedicated to mastery of store products, services, and policies for optimum customer service.
Overview
24
24
years of professional experience
Work History
Front End Supervisor/Manager
Party City Corporation
Oglesby
- Current
- Performs supervisory duties
- Authorizes register functions including post voids, returns and associate discounts
- Assist in supervising and training all cashiers.
- Delivers exceptional customer service through personal contact with customers.
- Answers the telephone and rings on registers as needed.
- Handles/assists in receiving and stocking procedures if needed.
- Top and down stocks merchandise as needed
- Performed other duties as needed
- Provide the ultimate party planning experience
Guest service supervisor
Toys R Us Canada
Chicago
09.2007 - 05.2012
- Provide quality customer service for all guess
- Assist and train new employees.
- Answer phones
- Perform refund transactions.
- Perform exclusive cash register Duities.
- Open and close store
Collector II
Leading Edge Recovery Solutions
Des Plaines
10.2006 - 07.2007
- Work with various clients inbound / outbound call center to resolve outstanding debt.
- Knowledge of FDCA
- Suggest credit repair options
Sales/MCA Lead
Sears
Chicago
08.2003 - 09.2006
- Trained new employees and processed employees time sheets
- Assisted customers with merchandise selections, answered questions and resolved problems
- Assembled floor layouts and displays and opened and closed store
Cashier/ processor Lead
Salvation Army organization
Chicago
02.2002 - 11.2002
- Greeted and assisted customers with merchandise selections and opened and closed store
- Assembled merchandise for display and maintained a clean work area
- Open and close store
- Assassin trained new employees
Tutor/Mentor
1984
Chicago
05.2002 - 09.2002
- Worked with children with disabilities, assisted with reading, writing, math and basic computer skills
- Answered phone calls
- Provide focus on safety while children are at recess
Education
Associate - Medical management
Kaplan University-Davenport Campus
DavenportCertification - Patient Care technician
Northwest Institute of Technology
Chicago, ILHigh school or equivalent - Communications
Resin Orr HS
Chicago, ILSkills
- Front End
- Customer service
- Employee training
- Conflict resolution
- Team leadership
- Performance evaluation
- Process improvement
- Staff mentoring
- Communication skills
- Time management
- Problem solving
- Attention to detail
- Event coordination
- Guest relations
- Strong leadership
- Exceptional communication
- Greeting customers
- Sales planning
- Team Training
- Customer service standards
- Associate training
- Guest engagement strategies
- Concierge services
- Team collaboration
- Problem-solving abilities
- Professionalism
- Teamwork
- Promote services
- Guest services
Personal Information
Authorized to work in the US for any employer
Timeline
Guest service supervisor
Toys R Us Canada
09.2007 - 05.2012
Collector II
Leading Edge Recovery Solutions
10.2006 - 07.2007
Sales/MCA Lead
Sears
08.2003 - 09.2006
Tutor/Mentor
1984
05.2002 - 09.2002
Cashier/ processor Lead
Salvation Army organization
02.2002 - 11.2002
Front End Supervisor/Manager
Party City Corporation
- Current
Associate - Medical management
Kaplan University-Davenport Campus
Certification - Patient Care technician
Northwest Institute of Technology
High school or equivalent - Communications
Resin Orr HS