Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Lisa Davis

Chicago Heights

Summary

Case Manager with extensive experience in client advocacy and care coordination at Thresholds Psychiatric Rehabilitation. Proficient in creating tailored service plans and medication management strategies that promote client autonomy and well-being. Dedicated to enhancing independence and providing emotional support, facilitating successful client transitions through effective communication and resource linkage.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Case Manager

Thresholds Psychiatric Rehabilitation
Chicago
11.2021 - Current
  • Coordinated communication among clients, families, caregivers, and agencies to fulfill client needs.
  • Linked clients with social services and health care providers to enhance individual autonomy.
  • Monitored and documented patient treatment plans and medication responses.
  • Organized group activities to facilitate socialization opportunities for clients.
  • Conducted regular follow-ups and case reviews to monitor client progress.
  • Prepared budgets, maintained personnel records, and developed training manuals.
  • Advocated for clients to secure essential services and support.

Residential Support Worker

HRDI
Chicago
07.2013 - 03.2021
  • Connected individuals with relevant community resources and coordinated referrals.
  • Conducted assessments of client needs and developed individualized service plans accordingly.
  • Offered guidance on problem-solving techniques that could be used by the client in stressful situations.
  • Guided clients through transition to independent living within community.
  • Assisted in the development of independent living skills such as budgeting, medication management, and job search techniques.
  • Provided emotional support to clients during difficult times or transitions in their lives.
  • Facilitated recreational activities and socialization opportunities for clients.
  • Provided transportation services for clients who needed medical appointments or errands run.

Home Health Aide

Help at Home
Camargo
06.2009 - 08.2012
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Provided entertainment and companionship through conversation, reading, and board games.

Walmart

Cashier & Jewelry Associate
Chicago
03.2009 - 02.2012
  • Issued receipts, refunds, credits or change due to customers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Greeted customers promptly and responded to questions.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered phone calls to assist customers with questions and orders.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.

Education

Certificate

Control Data Institute
Chicago, IL
06-1984

High School Diploma -

Austin Career Academy
231 N. Pine
09-1983

Skills

  • Client advocacy and care coordination
  • Case documentation and needs assessment
  • Medication management strategies
  • Service planning expertise

Affiliations

Cooking and listening to music.

Certification

Business Adminstration

Timeline

Case Manager

Thresholds Psychiatric Rehabilitation
11.2021 - Current

Residential Support Worker

HRDI
07.2013 - 03.2021

Home Health Aide

Help at Home
06.2009 - 08.2012

Walmart

Cashier & Jewelry Associate
03.2009 - 02.2012

Certificate

Control Data Institute

High School Diploma -

Austin Career Academy

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Lisa Davis