Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Bronkema

Freeport

Summary

Results-driven professional with over 30 years of experience in customer service and travel consulting. Skilled in telephone etiquette and complaint handling, contributing to improved customer relations and streamlined processes. Eager to leverage expertise to enhance organizational performance.

Overview

13
13
years of professional experience

Work History

Customer Service Specialist

Colony Brands, Inc.
Monroe, WI
09.2019 - Current
  • Addressed customer inquiries via phone and email, ensuring prompt resolution and improved satisfaction.
  • Facilitated collaboration among cross-functional teams to enhance order processing efficiency.

Travel Consultant

Illinois International Travel
Loves Park, IL
09.2013 - 08.2018
  • Provided expert advice on destinations, accommodations, and transportation options.
  • Developed customized travel itineraries based on client preferences and budgets.
  • Coordinated logistics for international trips, ensuring compliance with travel regulations.
  • Managed client relationships to enhance satisfaction and retention rates.
  • Led initiatives to streamline booking processes, improving efficiency across the team.
  • Implemented feedback mechanisms to continuously improve service offerings and responsiveness.

Education

High School Diploma -

Forreston High School
Forreston, IL
05-1984

Skills

  • Customer service
  • Customer relationship management
  • Client engagement
  • Call center experience
  • Multichannel support
  • Complaint handling
  • Problem resolution
  • Telephone etiquette
  • Good communication skills

Timeline

Customer Service Specialist

Colony Brands, Inc.
09.2019 - Current

Travel Consultant

Illinois International Travel
09.2013 - 08.2018

High School Diploma -

Forreston High School
Lisa Bronkema