Results-driven professional with over 30 years of experience in customer service and travel consulting. Skilled in telephone etiquette and complaint handling, contributing to improved customer relations and streamlined processes. Eager to leverage expertise to enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
Colony Brands, Inc.
Monroe, WI
09.2019 - Current
Addressed customer inquiries via phone and email, ensuring prompt resolution and improved satisfaction.
Facilitated collaboration among cross-functional teams to enhance order processing efficiency.
Travel Consultant
Illinois International Travel
Loves Park, IL
09.2013 - 08.2018
Provided expert advice on destinations, accommodations, and transportation options.
Developed customized travel itineraries based on client preferences and budgets.
Coordinated logistics for international trips, ensuring compliance with travel regulations.
Managed client relationships to enhance satisfaction and retention rates.
Led initiatives to streamline booking processes, improving efficiency across the team.
Implemented feedback mechanisms to continuously improve service offerings and responsiveness.