Lisa Baccelli
Schaumburg
Summary
Results-driven Warranty Administrator with a proven track record in efficient claims processing and documentation accuracy. Expertise in compliance review and effective communication ensures customer satisfaction and streamlined operations.
Overview
6
6
years of professional experience
2005
2005
years of post-secondary education
Work History
Warranty Administrator
Rosen Hyundai
Algonquin
09.2025 - Current
- Checked documentation for appropriate coding, catching errors and making revisions.
- Collaborated with service department to address customer concerns and claims.
- Provided support in training new staff on warranty processes and procedures.
- Reviewed repair orders for compliance with warranty guidelines.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Resolved discrepancies in warranty coverage for customers.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Stayed up to date on factory announcements and recalls.
- Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
- Processed warranty claims for customers efficiently and accurately.
Warranty Administrator
Motorwerks
Barrington
09.2019 - 09.2025
- Processed warranty claims for customers efficiently and accurately.
- Maintained organized records of warranty documentation and customer interactions.
- Collaborated with service department to address customer concerns and claims.
- Reviewed repair orders for compliance with warranty guidelines.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Resolved discrepancies in warranty coverage for customers.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Followed up on payments for outstanding claims.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Stayed up to date on factory announcements and recalls.
Education
Streanwood High
Streamwood , ILSkills
- Warranty processing
- Documentation accuracy
- Compliance review
- Claims resolution
- Attention to detail
- Effective communication
- Claims processing
- Paperwork processing
- Compliance reviews
- Compliance monitoring
Timeline
Warranty Administrator
Rosen Hyundai
09.2025 - Current
Warranty Administrator
Motorwerks
09.2019 - 09.2025
Streanwood High