Lior Rosano
IT Help Desk Technician
Or Yehuda
Summary
Provide Tier 1 and Tier 2 technical support for over 8,000 end-users across multiple sites, delivering fast and effective resolutions to a wide range of hardware, software, and network issues. Operate in a high-volume, service-oriented environment while maintaining strong communication and problem-solving skills.
Overview
2
2
Languages
Work History
IT Help Desk Technician
Ness Digital Engineering
- Respond to and resolve technical inquiries via phone, email, and ticketing systems, consistently ensuring high end-user satisfaction.
- Providing technical support to over 2,000 customers and troubleshot a variety of software and hardware issues.
- Administer devices and apply security and compliance policies using Microsoft Intune.
- Offer onboarding support for new employees, including account setup, permissions, and software installation.
- Troubleshot network connectivity problems and collaborated with NOC Team for escalated issues.
Education
High School Diploma -
Yuvalim School
Or Yehuda, Israel 04.2001 -
Skills
Network maintenance
System administration
Microsoft Intune
Problem-solving abilities
Remote support
Network troubleshooting
Mobile device management
Microsoft windows and office
Security protocols
Technical support
Timeline
High School Diploma -
Yuvalim School
04.2001 -
IT Help Desk Technician
Ness Digital Engineering
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