Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Lior Namdar

Rosh HaAyin

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

29
29
years of professional experience

Work History

IT Support Tier 3

Egged Heseim
01.2020 - Current
  • Increased customer satisfaction ratings to 95%.
  • Developed and implemented training initiatives for new hires.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Apple Certified Macintosh Technician

IDigital
06.2016 - 12.2019
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Diagnosed and troubleshot hardware, and software issues.
  • Researched and identified solutions to technical problems.
  • Installed and configured operating systems and applications.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Configured and tested new software and hardware.
  • Generated reports to track performance and analyze trends.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Tested new software and hardware prior to deployment.
  • Replacing malfunction or faulty hardware parts.

PC Technician

Computer Center
05.2014 - 07.2016
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained office PCs, networks and mobile devices.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Generated reports for customer service issues and repair records.
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Restored data on computers and office machines.
  • Assisted customers with technical support inquiries.

Electric And Computers Salesman

Sinema World
02.2010 - 06.2013
  • Built strong relationships with store customers based on knowledgeable support for diverse computer needs.
  • Trained store associates on computer products, technology and service offerings.
  • Assisted with computer repair and upgrade orders for customers.
  • Documented customer orders and processed accurate payments for products, warranties and support contracts.
  • Supported back-end team in keeping computer technology organized and locating desired items for customers.
  • Listened to customers to identify needs and build personalized computing solutions.
  • Partnered with computer sales team and other store personnel to deliver unparalleled customer support and maximize revenue.
  • Engaged customers throughout sales process and followed store procedures to maximize satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Head of Computing Department

Shekem Electric
12.2005 - 06.2008
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed through with client requests to resolve problems.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Head of Computer Department

Office Depot
06.1999 - 03.2005
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed through with client requests to resolve problems.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Deputy Computers Store Manager

Atid Computers
02.1998 - 03.1999
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Computer Parts Sales Team

Kravitz
03.1996 - 04.1997
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established spare parts department from ground up.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

Representative Computer Department

Toys R Us
01.1995 - 07.1996
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Facilitated communication between patients and various departments and staff.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Engaged with patients to provide critical information.

Education

No Degree - Apple Certified Mac Technician

Apple ACMT Course
Petah Tikva, Israel
05.2019

No Degree - PC Technician

Sivan College Of Computer Studies (John Bryce )
Tel Aviv, Israel
05.2002

High School Diploma -

Kiryat Noar - Boys Town
Jerusalem, Israel
06.1990

Skills

  • Multitasking Abilities
  • Flexible and Adaptable
  • Verbal Communication
  • Analytical Thinking
  • Teamwork and Collaboration
  • Networking
  • Data Management
  • Training and Mentoring
  • Technical Troubleshooting
  • Operations Management
  • Computer Diagnostics
  • Application Support
  • Technical Management
  • Knowledge Base
  • Microsoft Windows and Office
  • Problem Resolution
  • User Experience
  • Technical Support and Assistance
  • Hardware and Software Configuration
  • Setup and Installation
  • Technical Proficiency
  • Operational Efficiency
  • Employee Computer Support

Languages

Hebrew
Native language
English
Advanced
C1
Persian
Elementary
A2

Personal Information

  • Military Service Rank: Staff Sergeant
  • Driving License: A1 B

Timeline

IT Support Tier 3

Egged Heseim
01.2020 - Current

Apple Certified Macintosh Technician

IDigital
06.2016 - 12.2019

PC Technician

Computer Center
05.2014 - 07.2016

Electric And Computers Salesman

Sinema World
02.2010 - 06.2013

Head of Computing Department

Shekem Electric
12.2005 - 06.2008

Head of Computer Department

Office Depot
06.1999 - 03.2005

Deputy Computers Store Manager

Atid Computers
02.1998 - 03.1999

Computer Parts Sales Team

Kravitz
03.1996 - 04.1997

Representative Computer Department

Toys R Us
01.1995 - 07.1996

No Degree - Apple Certified Mac Technician

Apple ACMT Course

No Degree - PC Technician

Sivan College Of Computer Studies (John Bryce )

High School Diploma -

Kiryat Noar - Boys Town

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Lior Namdar