Linsey Larrick
Mt. Sterling
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and the customer experience.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Exceptional at multi-tasking and de-escalation techniques.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Cirilla's
12.2023 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained knowledge of inventory price changes from vendors.
Cashier
The Fresh Market
02.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Assistant Manager
Cirilla's
05.2022 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Worked with vendors for deliveries and check products for quality assurance.
Front End Supervisor
County Market Grocery Store
02.2021 - 03.2022
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
- Fostered strong communication between front-end team and other departments, improving overall store operations.
- Optimized merchandise displays at checkout area, enhancing impulse purchases and increasing sales.
- Ensured compliance with inventory management procedures, reducing discrepancies and losses.
Cashier
Dollar General
08.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Mental Health Technician
Mental Health Centers of Western Illinois
08.2018 - 04.2020
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
- Managed crisis situations effectively, ensuring safety of all involved.
Education
Diploma - Computer Technology
Vatterott
Quincy, ILCertificate of High Honors - Veterinarian Assistant
Stratford Career Institute
Online School Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Strategic planning
- Staff development
- Retail operations management
Timeline
Assistant Manager
Cirilla's
12.2023 - 02.2025
Cashier
The Fresh Market
02.2023 - 12.2023
Assistant Manager
Cirilla's
05.2022 - 01.2023
Front End Supervisor
County Market Grocery Store
02.2021 - 03.2022
Cashier
Dollar General
08.2020 - 03.2021
Mental Health Technician
Mental Health Centers of Western Illinois
08.2018 - 04.2020
Diploma - Computer Technology
Vatterott
Certificate of High Honors - Veterinarian Assistant
Stratford Career Institute
Similar Profiles
Alexa DuncanAlexa Duncan
Sales Associate at Cirilla'sSales Associate at Cirilla's
Megan MartinMegan Martin
Sales Clerk at Cirilla'sSales Clerk at Cirilla's
Amy RossAmy Ross
Retail Clerk at Cirilla'sRetail Clerk at Cirilla's
Cory DunbarCory Dunbar
Security Therapy Aide at IDHSSecurity Therapy Aide at IDHS
Seth SnowdenSeth Snowden
Carpenter at Walker ConstructionCarpenter at Walker Construction