Lindsey Taylor
YMCA
Hamel
1
Certification
6
years of professional experience
I have always had a passion and interest in helping others find their own voice. I think it is important for every person to be able to express their thoughts and feelings in a positive or productive way. I do my best to bring this mindset with me into any positions I work, while also approaching new situations with patience and understanding for individuals and communities.
Work History
Front Desk Receptionist
2 Years 5 Months- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling for classes and facility usage, optimizing resource allocation.
- Maintained accurate records of member accounts and transactions using database systems.
- Developed strong relationships with members, fostering a welcoming community environment.
- Assisted in organizing community events, promoting engagement and participation among members.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Handled assignments independently with good judgement and critical thinking skills.
Waitress
1 Year 1 Month- Implemented feedback mechanisms to improve service quality and customer satisfaction.
- Trained new team members on restaurant protocols and service standards.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Receptionist Clerk
1 Year- Managed front desk operations, ensuring smooth client check-in and appointment scheduling.
- Assisted clients with service inquiries, providing exceptional customer service and support.
- Coordinated communication between clients and stylists, enhancing service delivery efficiency.
- Maintained accurate records of appointments and client interactions using salon management software.
- Trained new reception staff on operational procedures and customer engagement techniques.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
Barista
4 Months- Crafted high-quality espresso beverages while ensuring consistency and adherence to cafe standards.
- Enhanced customer experience by providing personalized recommendations based on preferences and dietary needs.
- Trained new baristas on beverage preparation techniques and customer service best practices.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Waitress
2 Years 2 Months- Provided exceptional customer service to enhance guest experiences.
- Managed multiple tables efficiently during high-volume service periods.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Processed orders accurately using point-of-sale system to maintain sales records.
- Monitored guest satisfaction and addressed concerns promptly to enhance service quality.
Education
Bachelor of Science - Studio Arts
Skills
Customer service
Time management
Listening skills
Complex problem solving
Appointment scheduling
Attention to detail
Verbal and written communication
Issue resolution
Certification
CPR & First Aid Certified
Timeline
Front Desk Receptionist
YMCA
04.2024 - CurrentRead More
Waitress
Buffalo Wild Wings
04.2023 - 05.2024Read More
Barista
Cafe Birdie
03.2023 - 07.2023Read More
Receptionist Clerk
Treo Salon
08.2022 - 08.2023Read More
Waitress
Old Herold Distillary
05.2020 - 07.2022Read More
Southern Illinois University, Edwardsville
Bachelor of Science from Studio Arts
Read More