Lindsey Jensen
O FALLON
Summary
Dynamic office professional with strong customer service experience. Proven ability in data entry and appointment scheduling, ensuring patient satisfaction, receiving and processing payments and confidentiality. Recognized for attention to detail and effective communication, consistently streamlining operations and enhancing workflow efficiency.
Overview
19
19
years of professional experience
Work History
Office Assistant
Scury Appraisal LLC
Oklahoma City
07.2017 - 01.2025
- Prepared and edited documents, reports, for banks and state, federal agencies.
- Researched, recorded and proofread data or reports.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Maintained confidentiality of sensitive information and documents.
Receptionist
Oklahoma Foot And Ankle Associates, P
Edmond
05.2014 - 10.2016
- Managed front desk operations, ensuring smooth daily workflow and patient satisfaction.
- Input client information into the electronic health record system accurately and efficiently.
- Coordinated with medical staff to streamline appointment scheduling and patient check-ins.
- Conducted data entry and filing of patient records, adhering to confidentiality protocols.
- Organized and maintained patient charts to ensure easy access to medical histories.
- Trained new front desk staff on office procedures and customer service best practices.
- Assisted in preparing patient paperwork and documentation for medical appointments.
- Handled patient inquiries, providing accurate information and resolving issues promptly.
- Performed office tasks such as copying, faxing, and scanning documents as needed.
- Monitored waiting area to ensure a comfortable environment for patients and visitors.
- Processed patient payments and managed billing inquiries with attention to detail.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Customer Service Representative
Samuel Gordon Jewelers
Oklahoma City
10.2007 - 01.2013
- Assisted customers with product selection and provided detailed product information.
- Processed customer orders accurately and efficiently, ensuring timely delivery.
- Resolved order discrepancies by coordinating with suppliers to fulfill customer needs.
- Maintained an organized inventory system to facilitate product availability.
Receptionist
Dr. Steelman’s Clinic
Oklahoma City
03.2006 - 07.2006
- Scheduled appointments and answered phones.
- Copied, stapled handouts, and new patient packets.
- Checked-in new and regular patients on a daily basis.
Education
Gemology
Gemological Institute of America
Carlsbad09-2006
University of Oklahoma
Norman, OKSkills
- Strong Customer Service Experience
- Data entry
- Appointment scheduling
- Effective communication
- Problem solving
- Attention to detail
- Document preparation
- Patient confidentiality
- Schedule management
References
Available upon request
Timeline
Office Assistant
Scury Appraisal LLC
07.2017 - 01.2025
Receptionist
Oklahoma Foot And Ankle Associates, P
05.2014 - 10.2016
Customer Service Representative
Samuel Gordon Jewelers
10.2007 - 01.2013
Receptionist
Dr. Steelman’s Clinic
03.2006 - 07.2006
Gemology
Gemological Institute of America
University of Oklahoma