Lindsey Hardesty

• Processed, reconciled, and recorded all payments, including credit/debit, ACH, cash, checks, trusts, and payment plans; scanned and deposited payments accurately
• Managed patient, insurance, and legal invoicing to ensure timely reimbursement and followed up on overdue balances
• Supported front office operations, including phone coverage and appointment scheduling as needed
• Coordinate Medicaid denial letters to enable accurate secondary insurance billing
• Ensure proper use of billing modifiers for Motor Vehicle Accidents (MVA), X-rays, supplies, telehealth exams, and additional services
• Invoice patients, insurance carriers, and legal entities to ensure timely and accurate reimbursement
• Scan, record, and deposit cash and check payments accurately to the bank
• Assist with billing and documentation for Expert Legal Cases, including follow-up on overdue balances
• Manage litigated accounts (Workers’ Compensation and Motor Vehicle Accidents), maintaining consistent communication with attorneys regarding case status and outstanding balances
• Monitor the IWCC website to track case status updates and document upcoming hearing dates
• Collaborate regularly with providers and billing leadership to review outstanding balances and maximize reimbursement
• Submit and update MVA liens as account balances increase
• Prepare and submit settlement requests to IWCC upon case resolution and reprocess billing to attorneys or Workers’ Compensation carriers
• Compile and submit detailed billing balance summaries to attorneys, insurance companies, and other authorized requestors

• Assisting clients with appointments, walks and personal hygiene (bathing, grooming, dressing, toileting and exercise).
• Planing, Shopping and preparing meals.
• Documenting daily reports on clients.
• Maintaining close relationship with client.
• Constant communication with clients family and health care professionals regarding clients health and well being.
• Assisting in daily housecleaning.

Leasing Consultant
The University Group • Champaign, IL
March 2014 – August 2016

• Maintained 98% occupancy by marketing properties and showing units to prospective tenants
• Scheduled and coordinated appointments, tours, and lease signings
• Conducted background, reference, and credit checks to qualify applicants
• Prepared and ensured compliance of lease agreements with state and local rental laws; educated residents on rules and regulations
• Collected rent, application fees, and deposits; maintained accurate financial records
• Advertised vacant units through company website and other marketing channels

• Managed and mentored a 3-person team, ensuring peak performance and collaboration.
• Monitored and achieved weekly, daily, and monthly sales goals.
• Created and updated department schedules and client appointments.
• Conducted in-depth client consultations and product demonstrations, fostering loyalty and repeat business.
• Maintained department organization, cleanliness, stocking, merchandising, and floor sets.
• Performed annual inventory assessments to manage stock levels and reduce shrink.

• Greeted customers courteously and processed transactions efficiently in a high-volume environment.
• Operated cash registers, scanners, and computers to accurately total purchases.
• Collected payments, including charge cards, ensuring secure transactions.
• Answered and directed incoming telephone calls professionally and efficiently.
• Processed returns, exchanges, and online orders with accuracy.
• Resolved customer inquiries and complaints to ensure satisfaction.
• Balanced cashier drawers and prepared end-of-day reports.