Results-driven professional with a strong background in operations management, IT support, and strategic leadership across diverse industries.
Extensive experience in optimizing supply chains, managing multi-million-dollar budgets, and leading cross-functional teams to deliver
innovative solutions. Proven track record in system and network security, data management, and vendor relations. Skilled in building and
nurturing partnerships, driving operational excellence, and implementing cutting-edge technologies to enhance efficiency. Adaptable and
solution-focused, with a strong ability to lead teams and achieve organizational objectives in dynamic environments.
Strategic Expansion & Innovation: Orchestrated the rapid expansion of Divvy Stations across Chicago, managing a portfolio of over
800 heavyweight stations. Led the groundbreaking introduction of North America’s first-ever charging stations for bikes and scooters,
setting a new industry standard in micro-mobility services.
Partnership Development & Network Growth: Utilized advanced data analytics to forge a strategic partnership with the Chicago
Department of Transportation (CDOT), enabling the successful expansion of the network by 100 square miles and achieving citywide
service coverage.
Logistics & Fleet Management: Directed the comprehensive management of shipping and receiving operations for a fleet of 7,000 bikes,
2,500 scooters, and over 500 station hardware units, overseeing the entire lifecycle from procurement through to successful deployment.
Community Engagement & Revenue Growth: Developed strong partnerships with community stakeholders, driving innovative
programs that extended micro-mobility access to underserved neighborhoods, resulting in increased transportation equity and a significant
rise in revenue generation.
Procurement & Budget Management: Secured $1.5 million in critical assets to support the launch and ongoing sustainability of Bike,
Scooter, and Station initiatives. Managed procurement processes with proficiency in Oracle (3PL software), ensuring effective purchase
order management and cost control.
Fundraising & Stakeholder Relations: Cultivated and strengthened relationships with a diverse network of over 80 donors and key
stakeholders, successfully securing more than $200,000 in funding. These contributions were pivotal in establishing budgets for essential
software, operational equipment, and staff recruitment, directly supporting the program’s success.
Project Management & Cross-Departmental Leadership: Led the execution of seven high-impact projects across five distinct
departments, ensuring the effective planning, timeline management, and delivery of project objectives. Coordinated resources, monitored
progress, and communicated project milestones to stakeholders, ensuring alignment with organizational goals.
Contract & Vendor Management: Managed a diverse portfolio of 30+ contracts with 20 external vendors and partners, ensuring the
consistent delivery of commodities to the city of Philadelphia and internal operations. Spearheaded contract negotiations, procurement
strategies, and sustained vendor relationships, optimizing service delivery and cost-effectiveness.
Operational Efficiency & Budget Oversight: Streamlined operational processes, leading to enhanced efficiency in resource allocation
and program delivery. Managed departmental budgets and financial planning, ensuring optimal use of funds and alignment with
organizational priorities.
Team Development & Staff Support: Directed recruitment and onboarding processes for new staff, fostering a collaborative and high-
performance work environment. Provided mentorship and guidance to cross-functional teams, ensuring alignment with the organization's
mission and goals.
Supply Chain & Budget Management: Coordinated the procurement and distribution of food to over 400,000 individuals within the
region, meticulously managing a $2.5 million budget to ensure operational efficiency and cost-effective resource allocation.
Distribution Network Optimization: Innovated and streamlined the food distribution network, strategically optimizing food allocation
and distribution points, resulting in a 15% reduction in transportation costs while improving service delivery.
Warehouse Management & Staff Leadership: Oversaw the operations of a 130,000 sq. ft. food distribution warehouse, effectively
managing 18 warehouse staff members and ensuring the smooth operation of all facility-related activities, including inventory control,
safety, and logistics.
Technology Integration & Inventory Accuracy: Led the successful implementation of advanced 3PL (Third-Party Logistics) software,
significantly enhancing inventory management accuracy. This resulted in a 65% reduction in product expiration rates and a 30% increase
in product availability, optimizing customer satisfaction.
Cross-Functional Collaboration & Process Improvement: Collaborated closely with internal teams and external partners to identify
and implement process improvements across the supply chain, driving operational efficiencies and enhancing overall service delivery to
community partners.
Compliance & Safety Oversight: Ensured adherence to food safety standards, regulatory requirements, and warehouse safety protocols,
maintaining a safe working environment and compliance with local, state, and federal guidelines.
Top Secret Clearance Maintained
Technical Support & User Management: Served as the primary point of contact for over 300 end-users, providing expert guidance and
support for the installation, operation, and maintenance of both hardware and software systems, ensuring seamless IT operations across
the organization.
Training & Team Leadership: Spearheaded the development and facilitation of weekly training sessions, effectively instructing and
empowering a team of 25+ individuals in troubleshooting and resolving various computer-related issues, boosting team efficiency and
consistently meeting organizational deadlines.
System & Network Security Oversight: Managed the integrity of critical IT functions, including data backup procedures, system and
network security protocols, user authorization processes, and firewall management, safeguarding sensitive information and ensuring
operational continuity.
Process Improvement & Compliance Reporting: Innovated and implemented a comprehensive end-user compliance report for over 200
Microsoft Office accounts, streamlining the reporting process and reducing organizational manpower by 50%, significantly enhancing
operational efficiency.
Hardware & Software Deployment: Led the successful deployment and integration of new hardware and software systems, ensuring
minimal disruption to daily operations and providing post-deployment support to resolve any issues, enhancing overall system performance
and user satisfaction.
Incident Management & Troubleshooting: Identified and resolved complex technical issues, minimizing system downtime and ensuring
the smooth functioning of critical IT infrastructure. Collaborated with cross-functional teams to develop effective solutions, improving
response times and user experience.