Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Linda Mertes

West Chicago

Summary

Versatile and dynamic, with a proven track record at Stilin's Neighborhood Bar & Grill, enhancing customer satisfaction and loyalty through expert interior design and exceptional customer engagement. Skilled in POS system operation and teamwork, I successfully increased profits by optimizing menu offerings and organizing unique events, demonstrating a unique blend of creative and interpersonal abilities.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Restaurant Bar Owner

Stilin's Neighborhood Bar & Grill
01.2013 - 11.2024
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Developed a loyal customer base through consistent delivery of high-quality food, beverages, and service.
  • Organized special events like live music performances or trivia nights to provide unique entertainment options for guests.
  • Established efficient workflow processes between kitchen staff members which reduced wait times during peak hours.

Bartender Server

Stilin's Neighborhood Bar & Grill
11.2011 - 11.2024
  • Upheld strict regulations for safe alcohol service and food safety.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Worked well in a team setting, providing support and guidance.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Bartender Server

Pete & Johnny's Restaurant
06.2001 - 04.2011

Education

High School Diploma -

Community High School
West Chicago, IL
06-1979

Skills

  • Food presentation
  • Customer engagement
  • POS system operation
  • Teamwork
  • Attention to detail
  • Food safety regulations

Certification

  • Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
  • Seller Server Course, SellerServerClasses.com 08/2022

Timeline

Restaurant Bar Owner

Stilin's Neighborhood Bar & Grill
01.2013 - 11.2024

Bartender Server

Stilin's Neighborhood Bar & Grill
11.2011 - 11.2024

Bartender Server

Pete & Johnny's Restaurant
06.2001 - 04.2011

High School Diploma -

Community High School

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Linda Mertes