Linda Kratochwil
Pontoon Beach
Summary
Dedicated and Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
37
37
years of professional experience
Work History
Delivery Driver
Amazon Flex & Walmart Spark
04.2023 - Current
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Caregiver
Personal Details
01.2014 - 03.2023
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Developed personalized care plans in collaboration with families and healthcare professionals.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
Server
Crackers Restaurant
02.1999 - 12.2012
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Trained new team members on menu items, service protocols, and POS system operation.
- Developed strong relationships with regular customers, increasing loyalty and personal engagement.
- Cultivated warm relationships with regular customers.
Secretary
Crawford-butz & Associates Insurance Agency
01.1989 - 01.1992
- Assisted in preparing insurance documents and reports, enhancing accuracy and compliance.
- Developed and maintained filing systems, enhancing document retrieval and organization across departments.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
High School Diploma -
Fox School
Arnold, MoSkills
- Positive attitude
- Customer service
- Attention to detail
- Complex Problem-solving
- Client relationship management
- Multitasking and organization
- Customer interaction
- Exceptional written and verbal communication skills
- Exceptional written and verbal communication
- Punctual and reliable
- Time management skills
- Quality assurance
Timeline
Delivery Driver
Amazon Flex & Walmart Spark
04.2023 - Current
Caregiver
Personal Details
01.2014 - 03.2023
Server
Crackers Restaurant
02.1999 - 12.2012
Secretary
Crawford-butz & Associates Insurance Agency
01.1989 - 01.1992
High School Diploma -
Fox School