Summary
Overview
Work History
Education
Skills
Languages
Certification
Microsoft
Timeline
Generic

Linda Gonzalez

Hanover Park

Summary

Results-driven Collections Account Manager at Express Paycheck with expertise in debt collection and customer relationship management. Successfully reduced delinquency through effective negotiation and billing dispute resolution. Proven ability to maintain accurate records and foster positive customer interactions, ensuring timely payments and enhancing overall customer satisfaction.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Collections Account Manager

Express Paycheck
Bloomingdale
01.2023 - Current
  • Verified accuracy of customer information prior to initiating contact for collections.
  • Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
  • Adhered to established policies regarding debt collection processes and procedures.
  • Developed relationships with customers to encourage resolution of overdue accounts.
  • Assisted customers in resolving billing disputes or other issues that impacted their ability to pay outstanding balances.
  • Maintained detailed records of all collection activity including calls, emails, letters and payments received.
  • Negotiated repayment arrangements with customers to ensure timely payments were made.
  • Received payments and posted amounts to customer accounts.

Stocking Crew Member

Target Logistics
Streamwood
04.2012 - 08.2015
  • Received shipments of merchandise and stocked shelves accordingly.
  • Organized backroom stock, ensuring product is properly stored and labeled.
  • Checked for expired or damaged products and removed them from shelves promptly.

Tax Preparer Assistant

Roni Deuch
Elgin
01.2010 - 04.2012
  • Organized files in an orderly fashion both electronically and physically according to established procedures.
  • Receiving incoming phone calls and emails.

Administrative & Machine Operator

Ball Aerosol Corporation
Elgin
05.2005 - 01.2010
  • Entered large volumes of information into spreadsheets quickly and accurately.
  • Updated and maintained company's internal databases regularly.
  • Planned and developed data entry documentation and instructions to optimize data delivery.
  • Daily production reports for the coil and litho departments.
  • Attendance, vacation tracking, and employee schedules.
  • Ordered maintained inventory of office supplies.
  • Operate machine inputting tops and bottoms.
  • Quality control double-check on aerosol cans.

Education

High School Diploma -

Streamwood High
Streamwood, IL
05-1998

Skills

  • Debt collection
  • Customer relationship management
  • Billing dispute resolution
  • Data management
  • Team collaboration
  • Payment processing
  • Customer service

Languages

Spanish
Native/ Bilingual

Certification

  • Notarize

Microsoft

  • Excel
  • Word

Timeline

Collections Account Manager

Express Paycheck
01.2023 - Current

Stocking Crew Member

Target Logistics
04.2012 - 08.2015

Tax Preparer Assistant

Roni Deuch
01.2010 - 04.2012

Administrative & Machine Operator

Ball Aerosol Corporation
05.2005 - 01.2010

High School Diploma -

Streamwood High

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Linda Gonzalez