Linda Floyd
Highland,IL
Summary
Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Overview
31
31
years of professional experience
Work History
Administrator - Provider Network Development
American Water Resources
03.2015 - 05.2025
- Maintained accurate documentation for 200+ potential Network providers.
- Support staff members, offering guidance that contributed to their day-to-day job duties.
- Worked with other departments within the company to complete my work duties
- Managed Onboarding for new Network providers
- Collaborated with the legal department for Background checks and Driving screening for Network providers.
- Utilized Agiloft and Asana to track contractor documentation and deadlines, improving my workflow.
Claims Representative
American Water Resources
03.2015 - 05.2025
- Handled day-to-day inbound and outbound calls from customers and contractors
- Handled and processed claims, documenting invoices for payment processing
- Built customer loyalty by addressing customers' inquiries in a timely and accurate fashion.
- Troubleshot issues and resolved complaints.
- Managed reports daily
- Mentor new employees
Medicaid Account Representative
HDIS
09.2009 - 07.2014
- Managed customers inquires, complaints, billing questions and verification of insurance eligibility
- Submitted proper documentation to physicians
- Managed a high- volume workload within a deadline-driven environment.
- Was the lead go-to person for new and established employees
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Benefits Analyst I
May Department Stores
04.1994 - 04.2008
- Calculated and process retirement reinstatements for rehired employees
- Research and analyzed hours, pay and benefits due to ensure accuracy.
- Develop a record keeping process to track all data sent to our actuarial firm, resulting in a marked decrease in time researching information and eliminating duplicate work.
- Serve as key member of team responsible for the transition of benefits for several retail chain acquisitions.
- Worked with individual retail stores and their corporate human resources departments to gather information needed to convert current employees to HRIS system.
- Ran data integrity reports daily
Education
Associate of Applied Science -
Southwestern Illinois College
Belleville, IL05-2010
Skills
Proficient with Microsoft Office - Word, Excel, Outlook, PowerPoint, HRIS, PeopleSoft, Agiloft, and Asana
Timeline
Administrator - Provider Network Development
American Water Resources
03.2015 - 05.2025
Claims Representative
American Water Resources
03.2015 - 05.2025
Medicaid Account Representative
HDIS
09.2009 - 07.2014
Benefits Analyst I
May Department Stores
04.1994 - 04.2008
Associate of Applied Science -
Southwestern Illinois College
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