Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Lincy C. Taracena

Chicago,IL

Summary

Bilingual individual with 9 years of providing excellent customer service and helping people with any questions they have. Looking forward to strengthen my skills and learning.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreens Pharmacy
01.2022 - Current
  • Filling over 150 prescriptions daily
  • Responsible for daily warehouse and calling patients
  • Answering phone calls and calling patients for refills
  • Ringing out ready prescriptions off to the customer
  • In charge of solving third party rejections from insurances
  • Calculating dosages for insulin, suspensions, etc.
  • Managed phone calls and faxing to medical providers and insurances

Receptionist

Midtown Toyota/ Victory Toyota
01.2018 - 01.2022
  • Organize and file customer receipts numerically to file in for keeping.
  • Received receipts from customers and processed cash, card, and check payments through computerized system
  • Memorized organizational coding system to accurately showcase services and sales
  • Provide excellent customer service by translating in Spanish when needed.
  • Answering multiple phone calls and answering their questions, otherwise directing their calls to the right department.
  • Prepare mail to send out for customers.
  • Make sure all required tasks are completed before closing such as closing out RO’s, adding up all checks, and making sure all cash totals match for the day.
  • Complete monthly duties for sales and services.

Crew Trainer

Oberweis Dairy
01.2015 - 01.2018
  • Received customer orders and recorded detailed requests in a computerized system for other team members to view
  • Scooped and served ice cream based on customer requests in a sanitary manner. Prepared waffle cones in a timely manner
  • Processed cash and card payments, ensuring that accuracy is displayed when handing transactions
  • Provided guest satisfaction by displaying a friendly and outgoing attitude, as well as handling customer concerns professionally
  • Trained new employees with product preparation, customer service, and preparation.

Education

High School Diploma -

NorthTown Academy
Chicago, IL
01.2018

Skills

  • Bilingual in Spanish
  • Well-organized
  • Self-motivated
  • Works well in high pressured environment
  • Ability to multitask
  • Manages tasks efficiently
  • Open to feedback for improvements
  • Provide excellent customer service

Certification

  • CPhT - Certified Pharmacy Technician
  • CPR certified

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Certified Pharmacy Technician

Walgreens Pharmacy
01.2022 - Current

Receptionist

Midtown Toyota/ Victory Toyota
01.2018 - 01.2022

Crew Trainer

Oberweis Dairy
01.2015 - 01.2018

High School Diploma -

NorthTown Academy

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Lincy C. Taracena