Lincy C. Taracena
Chicago,IL
Summary
Bilingual individual with 9 years of providing excellent customer service and helping people with any questions they have. Looking forward to strengthen my skills and learning.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens Pharmacy
01.2022 - Current
- Filling over 150 prescriptions daily
- Responsible for daily warehouse and calling patients
- Answering phone calls and calling patients for refills
- Ringing out ready prescriptions off to the customer
- In charge of solving third party rejections from insurances
- Calculating dosages for insulin, suspensions, etc.
- Managed phone calls and faxing to medical providers and insurances
Receptionist
Midtown Toyota/ Victory Toyota
01.2018 - 01.2022
- Organize and file customer receipts numerically to file in for keeping.
- Received receipts from customers and processed cash, card, and check payments through computerized system
- Memorized organizational coding system to accurately showcase services and sales
- Provide excellent customer service by translating in Spanish when needed.
- Answering multiple phone calls and answering their questions, otherwise directing their calls to the right department.
- Prepare mail to send out for customers.
- Make sure all required tasks are completed before closing such as closing out RO’s, adding up all checks, and making sure all cash totals match for the day.
- Complete monthly duties for sales and services.
Crew Trainer
Oberweis Dairy
01.2015 - 01.2018
- Received customer orders and recorded detailed requests in a computerized system for other team members to view
- Scooped and served ice cream based on customer requests in a sanitary manner. Prepared waffle cones in a timely manner
- Processed cash and card payments, ensuring that accuracy is displayed when handing transactions
- Provided guest satisfaction by displaying a friendly and outgoing attitude, as well as handling customer concerns professionally
- Trained new employees with product preparation, customer service, and preparation.
Education
High School Diploma -
NorthTown Academy
Chicago, IL01.2018
Skills
- Bilingual in Spanish
- Well-organized
- Self-motivated
- Works well in high pressured environment
- Ability to multitask
- Manages tasks efficiently
- Open to feedback for improvements
- Provide excellent customer service
Certification
- CPhT - Certified Pharmacy Technician
- CPR certified
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Certified Pharmacy Technician
Walgreens Pharmacy
01.2022 - Current
Receptionist
Midtown Toyota/ Victory Toyota
01.2018 - 01.2022
Crew Trainer
Oberweis Dairy
01.2015 - 01.2018
High School Diploma -
NorthTown Academy
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