Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lina Khayel

Schaumburg

Summary

Detail-oriented Teller Supervisor with expertise in cash handling, transaction processing, and compliance. Proven ability to train and lead teams while enhancing customer satisfaction through effective problem-solving.

Overview

11
11
years of professional experience

Work History

Teller Supervisor

Wintrust Bank
Mount Prospect
11.2024 - 05.2025
  • Supervised daily teller operations and ensured compliance with banking procedures.
  • Trained new tellers on customer service best practices and system usage.
  • Assisted customers with account inquiries and transactions efficiently.
  • Managed cash handling procedures to maintain accuracy and security.
  • Resolved customer issues promptly to enhance satisfaction and loyalty.
  • Conducted regular audits of transactions to ensure adherence to policies.
  • Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
  • Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
  • Managed and balanced cash vault, audits, and general ledger accounts.
  • Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
  • Oversaw cash handling activities, including ordering cash from the vault and preparing shipments for the Federal Reserve.

Teller Supervisor

Wintrust Bank
Schaumburg
07.2021 - 08.2022
  • Supervised daily teller operations and ensured compliance with banking procedures.
  • Trained new tellers on customer service best practices and system usage.
  • Assisted customers with account inquiries and transactions efficiently.
  • Managed cash handling procedures to maintain accuracy and security.
  • Resolved customer issues promptly to enhance satisfaction and loyalty.
  • Conducted regular audits of transactions to ensure adherence to policies.
  • Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
  • Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
  • Managed and balanced cash vault, audits, and general ledger accounts.

Client Representative II

First American Bank
Glenview
04.2019 - 06.2021
  • Managed client inquiries and provided timely support for service requests.
  • Assisted clients with product selection and service recommendations based on needs.
  • Coordinated follow-up calls to ensure client satisfaction with services provided.
  • Maintained accurate records of customer interactions and transactions.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Provided customer service and support to clients via phone and email.
  • Developed strong relationships with customers by responding promptly to their inquiries and concerns.
  • Educated customers on product features and benefits
  • Assisted clients with account openings and banking services
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.

Personal Banker

BankFinancial
Schaumburg
09.2014 - 04.2019
  • Educated customers on product features and benefits
  • Promoted financial products to enhance customer engagement
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Followed operational standards, promoting security, risk management and compliance.
  • Cross-sold banking products such as credit cards, loans and investments.

Education

High School Diploma -

Niles West Highschool
Skokie
05-2014

Skills

  • Cash handling and transaction processing
  • Auditing
  • Customer service and support
  • Client relationship management
  • Attention to detail
  • Effective communication

Timeline

Teller Supervisor

Wintrust Bank
11.2024 - 05.2025

Teller Supervisor

Wintrust Bank
07.2021 - 08.2022

Client Representative II

First American Bank
04.2019 - 06.2021

Personal Banker

BankFinancial
09.2014 - 04.2019

High School Diploma -

Niles West Highschool

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Lina Khayel