Lily Yousif
Skokie
Summary
Motivated and detail-oriented Health Science Systems Management student with a background in hospitality leadership, customer service, and front-of-house operations. Experienced in staff coordinating, guest relations, and fast-paced and high-volume environments with strong communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Maitre D'
Maggiano's Restaurant
Skokie
10.2022 - Current
- Coordinated dining room operations and front-of-house activities to enhance overall guest experience.
- Supervised staff to deliver exceptional guest service and create memorable dining experiences.
- Assisted with reservations and seating arrangements for optimal guest flow.
- Handled guest inquiries and resolved concerns to maintain satisfaction levels.
- Remembered repeat customers by name and preferences, delivered small touches of familiarity to dining experience and greeted customers upon arrival.
- Facilitated communication between front-of-house staff and management to streamline operations.
- Designed floor plans and optimized server allocation to enhance service efficiency.
- Managed reservations and waitlist in a timely manner, ensuring all customers were seated promptly.
Cashier/Expo Runner
Corner Bakery Cafe
Skokie
01.2020 - 11.2022
- Managed cash and credit transactions, ensuring accuracy and security to maintain customer trust.
- Processed customer transactions efficiently using point-of-sale systems.
- Delivered exceptional customer service by addressing inquiries and resolving issues to enhance customer satisfaction.
- Trained new front-of-house staff on cashiering and customer service, improving team readiness and service quality.
- Executed opening and closing procedures for the establishment.
- Maintained cleanliness and organization of the front counter and dining area.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
Education
Bachelor of Science - Health Science Systems Management, Business Minor
North Park University
Chicago, IL12-2026
Associate of Arts -
Oakton Community College
Des Plaines, IL12-2021
High School Diploma -
Niles North High School
Skokie, IL05-2019
Skills
- Front-of-house operations
- Hospitality management
- Customer service
- Scheduling and floor planning
- Time management
- Team leadership
- Conflict resolution
- Data analysis
- Communication skills
Languages
English
Native/ Bilingual
Assyrian
Native/ Bilingual
Spanish
Limited
Timeline
Maitre D'
Maggiano's Restaurant
10.2022 - Current
Cashier/Expo Runner
Corner Bakery Cafe
01.2020 - 11.2022
Bachelor of Science - Health Science Systems Management, Business Minor
North Park University
Associate of Arts -
Oakton Community College
High School Diploma -
Niles North High School