Lily Yousif
Skokie
Summary
Maitre, front of house restaurant leader with exceptional communication and team management skills. Effective in providing hospitality and being skilled at managing reservations, wait times, guest concerns, and alignment among other restaurant staff and managers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Maitre D
Maggianos
Skokie, IL
10.2022 - Current
- Managed reservations and seating arrangements to optimize guest flow and enhance dining experience.
- Supervised front-of-house staff, ensuring adherence to service standards and operational efficiency.
- Trained new employees on menu knowledge, customer service protocols, restaurant policies, and hosting.
- Collaborated with kitchen staff to coordinate timely food delivery and maintain quality service standards.
- Addressed guest inquiries and concerns promptly, fostering positive relationships and repeat business.
- Implemented strategies to streamline operations, resulting in reduced wait times during peak hours.
- Monitored dining room atmosphere, adjusting lighting and music levels to enhance guest comfort.
- Greeted guests, escorted to dining tables and provided menus and information about restaurant to encourage seamless flow of service.
- Creating floor plans for server sections, including weekends and holidays.
Cashier Barista/Server/Busser/Expo Runner
Corner Bakery Cafe
Skokie, IL
01.2020 - 10.2022
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Maintained cleanliness and organization of workstations, contributing to a welcoming dining environment.
- Aided in training new cashiers on POS system usage and customer service best practices.
- Resolved customer inquiries promptly enhancing overall satisfaction and loyalty.
- Monitored stock levels of supplies and communicated needs to management.
- Boosted cashier efficiency, shared best practices in cash handling and customer service.
- Enhanced customer loyalty by participating in rewards program.
- Increased sales of promotional items by informing customers about current offers.
Education
Bachelor of Science - Health Science Systems Management
North Park University
Chicago12.2026
Associate of Arts - undefined
Oakton Community College
Des Plaines, IL12.2021
Skills
- Exceptional communication
- Reservation management
- Customer service
- Effective multitasking
- Guest complaint resolution
- Reservation condition
- Team management
- Strong leadership
- Greeting
- Hospitality service expertise
- Reservations management
Certification
- Food Handler Certification
- BASSET Certification
Languages
English
Native or Bilingual
Assyrian
Native or Bilingual
Timeline
Maitre D
Maggianos
10.2022 - Current
Cashier Barista/Server/Busser/Expo Runner
Corner Bakery Cafe
01.2020 - 10.2022
Associate of Arts - undefined
Oakton Community College
Bachelor of Science - Health Science Systems Management
North Park University