LILY KUDLAY
Head Of Customer Success
Hod HaSharon
Summary
Talented Business Development Executive brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities . Savvy to industry trends, practices and customer demands. Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Head of Business Development
Taranis (AgTech start-up company, http://www.taranis.ag)
Tel Aviv , TA
1 2021 - 1 2024
- Achieved record-high client growth in 2023 by developing comprehensive sales and marketing plan, managing 6 exclusive partnerships simultaneously, and achieving 30% annual revenue growth.
- Achieved remarkable 95% renewal rate through effective customer success strategies in new destinations like Kazakhstan, Hungary, Morocco, Germany, Austria, and Switzerland.
- Influenced key stakeholders internally and externally, securing support for vital projects and initiatives.
- Spearheaded customer acquisition strategies, successfully onboarding numerous new clients, resulting in enhanced customer satisfaction and loyalty.
- Managed cross-functional teams to drive successful project completion and achieve organizational goals, contributing to revenue growth and market share increase.
- Mentored junior team members, fostering their professional growth and skill development while implementing sales strategies to maximize growth potential.
- Strengthened client relationships through consistent communication, timely issue resolution, and tailored solutions, leading to profitable business transactions and increased market share.
- Provided valuable input on customer preferences for product development, actively negotiating contracts, and agreements to ensure beneficial outcomes.
- Built strong business networks and relationships by directly communicating with customers and partners, contributing to achieving sales goals and service targets.
Account Manager, Europe and Asia
Taranis (AgTech start-up company, http://www.taranis.ag)
2016.01 - 2021.01
- Spearheaded significant business development projects, securing 3 exclusive partnerships across CIS countries (Russia, Ukraine) and Europe (Bulgaria).
- Proactively identified and resolved challenging partnership issues, implementing strategic solutions that resulted in notable 30% enhancement in customer success metrics and longevity of partnerships.
- Cultivated and nurtured strong relationships with key stakeholders, driving consistent 15% year-over-year increase in business growth from these enduring partnerships.
- Conducted thorough market research and analysis, pinpointing trends that directly improved customer success strategies and led to 20% increase in sales opportunities.
- Successfully resolved critical issues, mitigating potential risks of losing valuable clients and maintaining exceptional 98% client retention rate, consequently achieving significant 20% increase in revenue from client renewals.
- Educated clients on innovative products and services to elevate customer engagement with brand and drive increased interest.
- Monitored and analyzed customer feedback to effectively identify areas for improvement and future growth opportunities.
- Enhanced overall client satisfaction through cultivation of robust relationships and proactive approach to promptly addressing client needs and concerns.
- Proactively addressed accounting, billing, and service delivery challenges to ensure consistent client satisfaction and successfully uphold high service levels.
Founder
ByLilyJewelry (Private Company, Lead established jewelry brand in the market of Tver city)
2010.01 - 2015.01
- Established and managed jewelry brand, overseeing manufacturing, brand development, marketing, and online sales.
- Managed logistics and distribution channels for global sales via online platforms.
- Cultivated customer-centric culture, emphasizing exceptional service and long-term client relationships.
- Utilized customer feedback to enhance products, services, and overall customer experience.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Provided exceptional customer service by promptly addressing concerns and resolving issues effectively.
Education
MBA, Sofaer International MBA - Business Administration And Management
TEL AVIV UNIVERSITY SCHOOL OF MANAGEMENT
Tel Aviv, TA 2015.09 - 2016.08
Skills
Customer Acquisition
Customer Relationship Management
Negotiations
Customer Satisfaction
Team Leadership
Business development and planning
Customer Service
Partnership Development
Analytical problem solver
Pricing strategy
Relationship Management
Customer Acquisition
Volunteeractivity
Provided legal assistance and support to refugees from Ukraine (2014)
Languages
Russian
Native language
Hebrew
Advanced
C1
English
Proficient
C2
French
Elementary
A2
German
Elementary
A2
Interests
Tennis
Ballroom Dancing
Long Distance Running
Accomplishments
- Achieved record-high client growth in 2023 by developing a comprehensive sales and marketing plan.
- Achieved an outstanding 95% client renewal rate by employing effective customer success strategies.
- Realized consistent year-on-year contract growth of 30%.
- Successfully scaled partner growth from $20K to $7.5M within a span of 4 years.
Timeline
Account Manager, Europe and Asia
Taranis (AgTech start-up company, http://www.taranis.ag)
2016.01 - 2021.01
MBA, Sofaer International MBA - Business Administration And Management
TEL AVIV UNIVERSITY SCHOOL OF MANAGEMENT
2015.09 - 2016.08
Founder
ByLilyJewelry (Private Company, Lead established jewelry brand in the market of Tver city)
2010.01 - 2015.01
Head of Business Development
Taranis (AgTech start-up company, http://www.taranis.ag)
1 2021 - 1 2024
Similar Profiles
Jessica ClaireJessica Claire
Heavy Equipment Operator at Taranis Training LtdHeavy Equipment Operator at Taranis Training Ltd
Eric JunkinsEric Junkins
Staff Robotics Engineer at Tortuga AgTechStaff Robotics Engineer at Tortuga AgTech
Manoj PilaniaManoj Pilania
Sales & Distribution Lead at KISAANSAY AGTECH PRIVATE LIMITEDSales & Distribution Lead at KISAANSAY AGTECH PRIVATE LIMITED