Lily Hinich
Saint Charles
Summary
Experienced Director of Administration, with a proven track record of implementing strategies to improve sales margins and streamline organizational methods. Adaptable and thriving in fast-paced environments, I possess a strong work ethic and dedication to effectively managing multiple priorities while maintaining a positive attitude. Committed to taking on additional responsibilities to ensure team success and meet collective goals. With three years of experience in this dynamic field, I have developed resilience and a proactive mindset that drives continuous improvement.
Overview
7
7
years of professional experience
Work History
Director of Administration
Swingroom LLC
04.2021 - 05.2024
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created standardized procedures for document storage and data testing to improve sales margins.
- Promoted collaborative and coordinated planning to achieve goals and objectives.
- Created standardized procedures for document storage and retrieval, increasing efficiency in accessing critical files.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Server
Egg Harbor Cafe
08.2017 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Legal Assistant Intern
Dickson, Francissen & Bartz, LLP
12.2019 - 02.2020
- Streamlined communication with clients and attorneys, ensuring timely responses to inquiries and requests for information.
- Sorted legal documents, filing and case materials in clear, orderly systems.
- Reviewed legal information and proofed documentation for errors.
Education
Bachelor of Arts - Political Science
University of Mississippi
Oxford, MS05.2021
Skills
- Customer service
- Active listening
- Microsoft office
- Data entry
- Document review
- Operational improvements
- Account reconciliation
- Strategic planning
- Attention to detail
- Strong work ethic
- Performance improvement
Timeline
Director of Administration
Swingroom LLC
04.2021 - 05.2024
Legal Assistant Intern
Dickson, Francissen & Bartz, LLP
12.2019 - 02.2020
Server
Egg Harbor Cafe
08.2017 - 05.2021
Bachelor of Arts - Political Science
University of Mississippi
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