Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Lily Bona

Manteno

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

7
7
years of professional experience

Work History

Interpretation Manager

Acutrans
Mokena
08.2024 - Current
  • Fostered productivity and engagement among employees through effective motivation techniques.
  • Established and nurtured relationships with customers and suppliers via account development.
  • Achieved departmental objectives by implementing strategic plans and performance metrics.
  • Oversaw on-site and remote interpretation services for over 100 clients and interpreters.
  • Evaluated employee performance and provided actionable feedback to enhance skills.
  • Maintained professionalism by addressing concerns of dissatisfied customers or interpreters calmly.

Scheduling Coordinator

Acutrans
Mokena
06.2022 - 08.2024
  • Utilized advanced software tools, including Excel and Outlook, to manage appointment calendars efficiently.
  • Identified scheduling issues proactively and developed solutions to enhance efficiency.
  • Managed daily scheduling conflicts, reducing operational backlogs and ensuring full-shift coverage.
  • Communicated schedule changes to staff, implementing proof of receipt to minimize errors.
  • Enhanced scheduling processes through automation and optimized coordination efforts.
  • Streamlined interdepartmental communication for improved schedule adherence.
  • Coordinated training sessions for new hires, ensuring smooth integration into scheduling processes.

Busser

Yannis Greek Cafe
Manteno
05.2018 - 07.2021
  • Reset and cleaned tables efficiently to prepare for new customers.
  • Maintained cleanliness in customer areas by collecting trash and wiping spills.
  • Collaborated with staff to identify and implement productivity enhancements.
  • Completed side work duties to ensure adequate supplies for successful shifts.

Education

Associate of Arts - Law Enforcement

Kankakee Community College
Kankakee, IL
05-2023

Skills

  • Customer service
  • Team leadership
  • Time management
  • Collaborative decision-making
  • Verbal and written communication
  • Complex problem-solving

Affiliations

Volunteer Work

Volunteer, Sandy Creek Bible Camp

Multiple Summers

  • Engaged with and supervised campers to promote a fun, safe and inclusive environment.
  • Assisted with daily camp functions including activity setup, group coordination, and camper support.
  • Helped maintain camp organization by restocking supplies and preparing materials for upcoming needs and events.
  • Supported camp staff in ensuring smooth operation and high - quality experiences for all participants.

References

References available upon request.

Timeline

Interpretation Manager

Acutrans
08.2024 - Current

Scheduling Coordinator

Acutrans
06.2022 - 08.2024

Busser

Yannis Greek Cafe
05.2018 - 07.2021

Associate of Arts - Law Enforcement

Kankakee Community College

Similar Profiles

CREATE PROFILE
Lily Bona