Lilly Greve

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Assisted with onboarding new clients and securing paperwork completion.
• Obtains complete and accurate clinical, demographic, and financial information during the check in process.
• Entered data in the internal Electronic Medical Records (EMR) system.

• Developed strong relationships with families, fostering open communication regarding child progress and concerns.
• Contributed to the creation of developmentally appropriate curriculum materials for various age groups within the daycare setting.
• Aided students in developing crucial social skills through interactive playtime and structured activities.
• Increased student engagement by utilizing diverse teaching methods tailored to individual learning styles.
• Assisted in maintaining a clean and safe classroom environment, reinforcing daycare safety protocols.
• Supported the lead teacher in monitoring student behavior, enforcing rules and addressing issues as they arose.
• Provided one-on-one support for children with special needs, ensuring their successful integration into group activities.
• Participated in staff meetings and professional development workshops to remain current on best practices within early childhood education.
• Served as a reliable substitute teacher when needed, quickly adapting to various classroom environments and maintaining consistent expectations for student behavior.
• Facilitated smooth transitions between daily routines by clearly communicating expectations to students and offering guidance as needed.
• Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
• Taught children to organize toys, wash hands, and share by leading by example.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Conducted ongoing assessments of student growth and development using various assessment tools in accordance with daycare guidelines.
• Conducted administrative tasks through effective organization and time management techniques.

• Handle cash, credit, or check transactions with customers. Scan goods, collect payments, and issue change, receipts, refunds, or tickets.
• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
• Build displays, tidy up shelves, solve technical issues, and manage staff. Inform customers about current sales, promotions, and policies.

Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.

• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Reduced wait times for guests by effectively coordinating with other team members during peak hours.
• Completed daily side work and opening and closing duties without fail.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Provided patrons with estimated waiting times during peak service hours.
• Opened and closed seating sections according to volume of guests.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Promoted business loyalty by fostering positive customer relationships.