Lillie Jennings
Glendale Heights
Summary
Dynamic undergraduate with experience at Western Illinois University, skilled in crisis intervention and de-escalation techniques. Successfully developed engaging training programs and facilitated workshops, enhancing community awareness and participant satisfaction. Proven ability to document interactions with confidentiality while providing empathetic support to individuals in crisis. Reliable team player committed to fostering positive environments.
Overview
2
2
years of professional experience
Work History
De-Escalation Through Active Learning Intern
Western Illinois University
08.2025 - 12.2025
- Developed simulations and scenarios to further educate community members, and police officers on de-escalation skills.
- Developed instructional materials enhancing student engagement and understanding.
- Formed connections with community members, as well as local law enforcement in order to recruit participants for training.
- Assisted in designing assessment tools to evaluate learning outcomes effectively.
- Collaborated with faculty to implement innovative teaching strategies and technologies.
- Facilitated workshops promoting best practices in curriculum development and delivery.
- Coordinated training sessions for peers on emerging educational technologies and platforms.
Hotline Volunteer
Western Illinois University
08.2023 - 12.2025
- Provided empathetic support to individuals in crisis through active listening and effective communication techniques.
- Assisted callers in accessing campus resources, promoting mental well-being and safety awareness.
- Documented interactions accurately, ensuring compliance with confidentiality protocols and reporting standards.
- Collaborated with team members to develop training materials for new volunteers, enhancing onboarding efficiency.
- Conducted outreach initiatives to raise awareness about hotline services among student populations.
- Contributed to a positive team environment by offering support and encouragement to fellow volunteers during challenging calls or situations.
- Provided emotional support for diverse callers facing various challenges, displaying sensitivity to individual needs and cultural differences.
- Utilized crisis intervention techniques when necessary, helping stabilize distressed individuals during high-stress situations.
- Maintained strict confidentiality for all callers, ensuring their privacy and trust in the hotline service.
- Adhered to established protocols for handling sensitive topics such as suicide risk assessment or child abuse reporting requirements.
- Facilitated outreach activities to build community awareness.
Leatherneck Success Leader
New Student And Family Programs
08.2023 - 03.2025
- Developed orientation programs to enhance student and family engagement.
- Collaborated with cross-functional teams to streamline onboarding processes for new students.
- Facilitated workshops addressing student needs and resources available on campus.
- Implemented feedback mechanisms to improve program effectiveness and participant satisfaction.
- Assisted with new hire processing and existing training programs.
- Coordinated events that fostered connections between students, families, and university staff.
- Trained peer leaders on best practices for supporting incoming students and families.
Education
Bachelor of Science - Psychology
Western Illinois University
Macomb, IL12-2025
Skills
- Suicide prevention
- De-escalation techniques
- Crisis intervention
- Substance abuse
- Crisis documentation
- Data entry proficiency
- Confidentiality
- Call monitoring
- Fundraising
- Caller coaching
- Volunteer supervision
- Time management
- Multitasking
- Reliability
Timeline
De-Escalation Through Active Learning Intern
Western Illinois University
08.2025 - 12.2025
Hotline Volunteer
Western Illinois University
08.2023 - 12.2025
Leatherneck Success Leader
New Student And Family Programs
08.2023 - 03.2025
Bachelor of Science - Psychology
Western Illinois University