Lillie Herrera Hernandez

• Organized training sessions for new hires to familiarize them with the workplace environment.
• Floor set and visual knowledge
• Shipment and transfers
• Managed customer service inquiries and complaints in a timely manner.
• Managing Hours and Budget
• Understanding of KPIs: SPAH, CONV, UPT, NET, and ATV
• Running a $3 million dollar store
• Developed a system for tracking inventory and ordering supplies as needed.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Supervised daily operations including scheduling shifts, assigning duties.
• Collaborated with management on developing strategic plans for achieving business goals.
• Ensured compliance with safety regulations and company policies.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Recruited and trained new employees to meet job requirements.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Coordinated with other departments to ensure smooth flow of operations.

• Participated in team meetings to discuss research progress and findings.
• Gathered and analyzed data using qualitative methods.
• Contributed to the writing and editing of research papers, reports, and presentations.
• Cleaned and prepared lab equipment for solutions, specimens and samples.
• Interpreted test results and determined need for retesting.
• Critical Thinking
• Reviewed experimental data to catch potential lab errors and correct mistakes.
• Created detailed reports summarizing the findings from various research studies.
• Managed multiple projects simultaneously while meeting deadlines.

• Anthropological Field Work knowledge

• Conducting historical research

• Ensuring top customer

• Providing recommendations and connecting with customers

• Maintaining visual and cleanliness

• Pro active thinking

• Problem solving skills

• Product knowledge

• Collaborating with team members

• Recognize theft and AP protocols

• Vocalizing promotions

• Demonstrated product features to customers.
• Calculated pricing, applied discounts, and collected payments to process transactions.
• Handled customer feedback, implementing suggestions to improve the shopping experience.

• Stock merchandise

• Operating Register

• Organized and shelved materials according to library standards.
• Participated in book clubs and led discussions on various topics related to literature.
• Provided reference assistance to patrons using online databases, print resources, and other library services.
• Created displays promoting new books or collections available in the library.
• Supported librarians by helping them prepare materials for classes or workshops offered at the library.
• Collaborated with library staff to work on special projects and community events.
• Reshelved books and DVDs quickly and correctly.
• Assisted with regular and special events such as book groups, coffee clubs and storytime for children.

• Help visitors locate books and guide them to each department