Lillian Gewargis
Skokie
Summary
Compassionate and organized nursing graduate, graduating January 8, 2025, with a strong foundation in patient care developed through diverse clinical rotations. BLS-certified, with demonstrated strengths in patient assessment, medication administration, and patient advocacy. Eager to transition into a registered nurse role and continue developing clinical excellence within a collaborative healthcare team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Representative
Erie Family Health
Chicago
06.2025 - 09.2025
- Assisted patients with appointment scheduling and inquiries efficiently.
- Handled incoming calls and addressed patient concerns promptly.
- Maintained accurate patient records in the electronic health system.
- Employed active listening skills to understand and address caller needs.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Clinical Office Assistant
Advocate Lutheran General Hospital
Park Ridge
11.2024 - 06.2025
- Managed medical records and maintained patient confidentiality standards.
- Adhered strictly to HIPAA regulations while handling confidential patient data in accordance with state laws.
- Attended meetings with other healthcare professionals at different locations outside of the clinic setting.
- Reviewed patient charts before each visit to ensure that pertinent information was up-to-date.
Patient Service Representative
Northwestern
Glenview
03.2024 - 10.2024
- Responded to patient inquiries via phone and in-person effectively.
- Coordinated communication between healthcare providers and patients efficiently.
- Processed insurance information and verified coverage details accurately.
- Obtained necessary signatures for privacy laws and consent for treatment.
Patient Access Representative
Advocate Lutheran General Hospital - Emergency
Park Ridge
11.2022 - 11.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Screened patients for eligibility for state, local and federal assistance programs.
Lead Patient Access Representative
Advocate Lutheran General Hospital
Park Ridge
05.2019 - 11.2022
- Trained and mentored new staff on patient access procedures and systems.
- Collaborated with clinical teams to streamline patient flow and communication.
- Collaborated with multiple departments within the organization to streamline processes and improve operational efficiency.
- Provided support to other departments when needed during peak times or special projects.
- Monitored changes in health care industry regulations that impact patient access services.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Chicago, IL01-2026
Skills
- Electronic health records
- Attention to detail
- Medical terminology
- Customer service
- Effective communication
Languages
English
Professional
Certification
BLS Certification, American Heart Association
Timeline
Call Center Representative
Erie Family Health
06.2025 - 09.2025
Clinical Office Assistant
Advocate Lutheran General Hospital
11.2024 - 06.2025
Patient Service Representative
Northwestern
03.2024 - 10.2024
Patient Access Representative
Advocate Lutheran General Hospital - Emergency
11.2022 - 11.2023
Lead Patient Access Representative
Advocate Lutheran General Hospital
05.2019 - 11.2022
Bachelor of Science - Nursing
Chamberlain College of Nursing