Lillian Ferrell
2001 Douglas St Eldorado
Overview
1
1
year of professional experience
Work History
Assistant Store Manager
Shoe Department
Harrisburg Illinois
06.2025 - Current
- Trained new staff on company policies, procedures, and customer service protocols for consistent performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Server
Pizza Hut
Harrisburg Illinois
03.2025 - 05.2025
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Processed payments accurately using point-of-sale system, ensuring smooth transactions.
- Supported promotional events by communicating specials and upselling menu items effectively.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
No Degree -
Eldorado High School
Eldorado IllinoisSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
Shoe Department
06.2025 - Current
Server
Pizza Hut
03.2025 - 05.2025
No Degree -
Eldorado High School