Lilibeth Nicolas
South Chicago Heights,IL
Overview
11
11
years of professional experience
Work History
Full Time Associate
Old Navy
05.2025 - Current
- Efficiently process BOPIS/SFS orders for customers.
- Volunteered assisting other stores with inventory management overnight.
- Greeted, serviced, and thanked all customers.
- Increased customer satisfaction by providing quality service and maintaining a clean, organized sales floor.
- Trained new associates on operational procedures and customer service standards.
- Enhanced store layout to improve customer flow and product visibility.
- Encouraged customers to apply for loyalty/credit card programs for customer retention.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Updated signage and price tags to reflect current sales.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
- Organized store merchandise racks by size, style, and color.
- Collaborated with a store manager to determine best placement for merchandise displays.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Part Time Sales Associate
Old Navy
09.2022 - 05.2025
- Trained new associates on sales techniques and operational procedures, fostering team development.
- Encouraged customers to apply for loyalty programs that increased customer retention and repeat purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped & answered customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Assistant Manager
Save-A-Lot
06.2020 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Retail Associate (Produce/Cashier)
Save-A-Lot
06.2015 - 06.2025
- Ensured optimal freshness and quality of produce through daily inspections and stock rotation.
- Provided exceptional customer service by assisting shoppers in locating products and answering inquiries.
- Monitored stock levels and coordinated with suppliers to maintain adequate inventory of fresh products.
- Provided input on product ordering decisions based on customer feedback and observed shopping patterns.
- Maintained a visually appealing and well-stocked fresh produce department for enhanced customer experience.
- Maintained product displays to enhance visual appeal and drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High school Diploma -
Bloom High School
IL05-2017
Skills
- Customer service
- Decision-making
- Leadership qualities
- Flexible schedule
- Product knowledge
- Issue resolution
- Order fulfillment
- Inventory management
- Product merchandising
- Management support
Awards
High Honor Roll
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Full Time Associate
Old Navy
05.2025 - Current
Part Time Sales Associate
Old Navy
09.2022 - 05.2025
Assistant Manager
Save-A-Lot
06.2020 - 07.2022
Retail Associate (Produce/Cashier)
Save-A-Lot
06.2015 - 06.2025
High school Diploma -
Bloom High School