Lilibeth Arce
Westchester
Summary
Dedicated professional with a focus on delivering exceptional customer service in fast-paced environments, seeking to leverage strong communication and problem-solving skills in a new role. Achievements include successfully resolving complex customer issues and contributing innovative ideas to enhance team performance. Proficient in managing multiple tasks simultaneously while maintaining high standards of accuracy and efficiency. Committed to fostering positive customer relationships through effective service delivery and support.
Overview
4
4
years of professional experience
Work History
GOA
The Home Depot Distribution Center
Elk Grove Village
01.2022 - 07.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service Representative
PLS call center
Oak Brook
07.2020 - 01.2022
- Assisted customers with inquiries through various communication channels.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Documented customer interactions accurately in the call center's database system.
- Collaborated with team members to improve service delivery processes and practices.
- Monitored call queues to ensure timely response to customer needs and concerns.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Proviso West High School
Hillside, IL05-2014
Some College (No Degree) -
Tritón College
River Grove, ILSkills
- Call center operations
- Conflict resolution
- Customer service
- Communication skills
- Time management
- Problem solving
- Task prioritization
- Shipping and receiving
- Appointment scheduling
- Multitasking and organization
- Critical thinking
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
GOA
The Home Depot Distribution Center
01.2022 - 07.2024
Customer Service Representative
PLS call center
07.2020 - 01.2022
Proviso West High School
Some College (No Degree) -
Tritón College