Liliana Luna
WDM, William Dudek Manufacturing Co.
CHICAGO
8
years of professional experience
Detail-oriented, bilingual customer service representative with comprehensive experience in account management and building customer relationships. Organized, multitasker and willing to learn new skills. Always provides a positive attitude and motivation for a great team player.
Work History
Account Manager/Bilingual Customer Service Representative
3 Years 8 Months- Made strong client relationships to provide customer satisfaction
- Developed account strategies to meet client needs
- Order management through software, ShopEdge
- Email communication for acceptance or rejected orders, continuous updates on order and provided shipping information when requested
- Communicated with all departments to give the most accurate ship date for their order or if any defects, it would also be communicated
- Increased client satisfaction by building strong relationships and addressing their needs
- Managed different client's needs and addressed any concerns as soon as possible to make sure there was no miscommunication
- Updated client's accounts, shipping addresses, shipping paperwork and/or shipping company
Intern
3 Years 5 Months- Updated Excel sheets to reflect clients owed in insurances..
- Provided help in maintaining an organized workspace and organizing file cabinets.
- Made copies for meetings and/or office hang up sheets
- Faxed provided checks to corporate which then would have to be hand delivered to accounting department.
- Excel projects that required attention to detail
Education
High School Diploma
Skills
Account Management
Customer Service
Client Communication
Client Relations
Timeline
Account Manager/Bilingual Customer Service Representative
WDM, William Dudek Manufacturing Co.
06.2021 - 02.2025Read More
Intern
JLL, Jones Lang LaSalle
10.2016 - 03.2020Read More
Cristo Rey Jesuit High School
High School Diploma
Read More