LILIANA DELGADO
Zion
Summary
Personable Medical Assistant bringing 5 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Focused LEAD MA motivated to deliver seamless and pleasant healthcare experience to patients. Offering [3]-year background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing and drawing blood samples and preparing treatment rooms for examinations.
Overview
14
14
years of professional experience
Work History
Medical Assistant
NEWMED IMMEDIATE CARE
Rolling Meadows
01.2020 - Current
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Cleaned and maintained medical equipment following procedures and standards.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Documented notes during patient visits.
Medical Assistant
Uropartners prostate center at the glen
Glenview
12.2022 - 05.2026
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient intake and maintained accurate medical records.
- Coordinated appointment scheduling and follow-up communications with patients.
- Administered medications and performed basic laboratory tests as directed.
- Prepared examination rooms, ensuring cleanliness and necessary supplies were available.
- Educated patients on treatment plans and health maintenance strategies.
- Utilized electronic health record systems for efficient data management and retrieval.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
Lead Medical Assistant
Cermak immediate care
Cicero
01.2017 - 05.2020
- Supervised, trained and coached team of medical assistants.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Assisted patients with registration, new patient paperwork and check-out process.
- Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Shipping and Receiving Associate
CUSTOM ACCESSORIES
Richmond
04.2012 - 03.2015
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Organized deliveries by sorting and stocking receivables
- Obtained required documentation to process shipments and support movement.
- Maintained work areas and kept organized.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Documented damaged, inaccurate or missing products and reported to management.
- Organized storage areas to maximize movement and minimize labor.
- Performed basic maintenance on warehouse machines and arranged for repair or replacement when needed.
Education
CERTIFICATION - Medical Assisting
Northwestern College
BRIDGEVIEW, IL06.2015
Skills
- Venipuncture and Phlebotomy
- Wound Care and Irrigation
- Proper Sterilization Techniques
- Documentation Procedures Expert
- Charting Expertise
- Understands Medical Procedures
- Medical Billing
- HIPAA Compliance
- Inventory and Supply Management
- Able to Lift 50 Pounds
- Appointment Scheduling
- Updating Medical Records
- Clinical and Operational Judgement
- Decision Making
- Completing Insurance Forms
- Cleaning and Organizing
- Clear Communication
- Examination Preparation
- Multi-line Telephone System Operation
- Multitasking and Prioritization
- Patient Relations
- Check-In and Check-Out Procedures
- Routine Laboratory Testing
- Time Management
- Operating EKG Equipment
- Supply Management
- Medication Administration
- Blood and Tissue Collection
- Wound Care
- Cleaning and Sanitizing
- Critical Thinking
- Procedure Assistance
- Treatment Room Preparation
Timeline
Medical Assistant
Uropartners prostate center at the glen
12.2022 - 05.2026
Medical Assistant
NEWMED IMMEDIATE CARE
01.2020 - Current
Lead Medical Assistant
Cermak immediate care
01.2017 - 05.2020
Shipping and Receiving Associate
CUSTOM ACCESSORIES
04.2012 - 03.2015
CERTIFICATION - Medical Assisting
Northwestern College