Lilian Baker

I was promoted the be the overnight lead of our operation in October. I still work as a regular agent 3 nights of the week and lead 2 nights of the week.

• Built positive relationships with customers by providing exceptional customer service.
• Conducted thorough inspections of damaged luggage claims, assessing repair feasibility or compensation eligibility accordingly.
• Managed high-stress situations calmly, addressing passenger concerns quickly while maintaining a professional demeanor.
• Increased operational efficiency by properly utilizing available resources such as conveyor systems and specialized equipment for heavy lifting tasks.
• Reduced lost luggage incidents by diligently tracking and documenting baggage movement within the airport facility.
• Enhanced customer satisfaction by efficiently handling baggage-related inquiries and resolving issues promptly.
• Updated records when lost, delayed or pilfered bags were found.
• Received special recognition from management for consistently meeting performance metrics related to baggage handling accuracy.
• Collaborated with team members to locate misplaced luggage, expediting returns to rightful owners in a timely manner.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.