Lila Rose Aranda
Aurora
Summary
- Seasoned in customer service and successful in handling operations in a timely and efficient manner.
- Talent for taking on new computer related skills and persistent in problem solving.
- Well-organized in planning schedules and management of responsibilities.
Overview
6
6
years of professional experience
Work History
Lead Wholesale Admin
Gerald Auto Inc
12.2023 - Current
- Self managed all wholesale vehicle operations for 9 dealerships including the accounting and cost designated to different vehicles.
- Ensured state taxes were filed in a timely manner.
- Scanned, assigned, and revised vehicle titles before sending them to their destination.
- Fluent in Dealertrack functions.
- Allocated funds and issued intercompany checks from dealership to dealership.
Shift Manager/Event Assistant
Mollys Cupcakes
12.2022 - 01.2024
- Developed and maintained positive working relationships with staff and customers.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service and cash handling techniques.
- Assisted in resolving escalated customer service issues proficiently.
Customer Service Rep/ Front Desk Operator
LA Fitness
12.2021 - 12.2022
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Answered phone calls from customers promptly and courteously.
- Maintained an organized system for tracking customer interactions and feedback.
Hairstylist/ Social Media Manager
Fantastic Sams
12.2018 - 11.2021
- Implemented successful social media campaigns to support company objectives.
- Managed the daily operations of all assigned social media accounts.
- Greeted customers, answered phones and booked appointments.
- Upsold additional services when appropriate to increase sales volume.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Education
High School Graduate - undefined
Bolingbrook High School
05.2017
Skills
- Customer service fluency
- Accounting
- Excel and Word operations
References
Alondra Lopez Former Manager
+1 (630) 210-6656
Amanda Kade Former Employer
+1 (630) 823-1983
Timeline
Lead Wholesale Admin
Gerald Auto Inc
12.2023 - Current
Shift Manager/Event Assistant
Mollys Cupcakes
12.2022 - 01.2024
Customer Service Rep/ Front Desk Operator
LA Fitness
12.2021 - 12.2022
Hairstylist/ Social Media Manager
Fantastic Sams
12.2018 - 11.2021
High School Graduate - undefined
Bolingbrook High School