Summary
Overview
Work History
Education
Skills
Timeline
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LIDIA SANTOS

Chicago,IL

Summary

Proud Chicago Native armed with 7 years’ experience in the Real Estate Industry and 9 years of experience in business development. I have a deep passion for technology and leverage it at a high level in all that I do. My ideal position is one where I can achieve a balance of working independently while nurturing my personal and professional growth by aligning myself with a successful and positively minded Team.

Overview

18
18
years of professional experience

Work History

Director of Operations

Danny Glick Group
05.2023 - Current
  • Oversee entire operations of the team in accordance with business objectives in and out of office along with managing all aspects of Team transactions.
  • Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborate Team Leader to develop and execute long-term corporate goals and objectives.
  • ·Establish and maintain strong relationships with clients and colleagues

Listing Manager | Broker

Leigh Marcus | @properties
03.2022 - 05.2023
  • Understand the local real estate market and develop marketing plans to attract potential buyers.
  • Recommend repairs or improvements, and collaborate with other professionals to ensure a smooth sale.
  • Manage client relationships, provide regular updates, and ensure all necessary documentation is completed accurately and on time.
  • Handle a high volume of transactions (35+ at a given time) with efficiency and attention to detail.
  • Maintain high professionalism and ethical standards, continuously improve skills and knowledge, and provide exceptional customer service to earn repeat business and referrals.

Listing Assistant

Leigh Marcus | @properties
02.2021 - 03.2022
  • Assisted Listing Manager with administrative details such as filing listing paperwork, drafting email correspondence, preparing MLS listing drafts, and open house materials.
  • Prepared marketing materials for each listing, including flyers, brochures, and other advertising collateral.
  • Kept track of project steps for each listing in pipeline, including coordinating with Listing Manager and other team members to ensure that all deadlines were met.
  • Interacted with Showing Agents for Open House events and occasional vendor scheduling, ensuring that all parties were informed of details and schedule of each event.
  • Prepared offer summaries, compiled and presented key information to Listing Manager and other team members.
  • Provided back-up for any task Listing Manager needed, including administrative tasks, data entry, and other duties as assigned.

Agent Services Coordinator/Tech Coordinator/Broker

Keller Williams Realty Partners
06.2018 - 01.2021
  • Managed and executed all aspects of agent onboarding process for both experienced and new agents to the office.
  • Trained new and experienced agents on large variety of tech/apps/tools.
  • Managed Office Social Media and created marketing collateral for office events, recognitions, and for agents as needed.
  • Coordinated office training calendar and special events.
  • Assisted agents with email & social campaigns, mobile apps, personal website, and marketing questions as needed.
  • Provided additional support/training for newly licensed agents on buy/sell/lease real estate transactions.
  • Assisted Agents with transaction processes such as listing entry, transaction management.

Broker Associate

Baird & Warner
10.2017 - 06.2018
  • Interviewed clients to determine what kinds of properties they were seeking and created buyer tours meeting those requirements from available properties
  • Advised and informed prospective clients on the most current market activities, conditions and the negotiation process of real estate transactions
  • Effectively communicated with sellers, buyers, banks, mortgage lenders and attorneys
  • Reviewed and executed confidential documents, contracts and disclosures
  • Conducted open houses and property tours

Independent Business Owner

Art Of Achieving
01.2006 - 08.2015
  • Managed and mentored a team of 100+ people
  • Strategized business goals and plans with individuals on a monthly basis
  • Warm called prospects
  • Met with potential Independent business owners to present business opportunity
  • Followed up with potential independent business owners and customers
  • Taught workshops on products/business practices; facilitated business presentations and product demos

Driver - Independant Contractor

Uber
10.2012 - 06.2015
  • Provided clients with reliable and safe transportation in the Chicago metropolitan area
  • Gained an in-depth knowledge of various point of interest throughout city neighborhoods and surrounding suburbs
  • Maintained a clean and inviting vehicle in compliance with all rules and regulations
  • Tailored each interaction with passengers to ensure a pleasant and comfortable commute
  • Over 9,000 five star rated trips

Education

Illinois Licensed Real Estate Broker

Chicago Real Estate School
Chicago, IL
10.2017

Associate of Arts - Art Education

Northern Illinois University
Dekalb, IL
05.2007

Skills

Collaboration

Critical Thinking

Highly Adaptable

Emotional Intelligence

Time Management

Virtualization

Detail Oriented

Accountability

Organization

  • Apple OS
  • Apple Pages
  • Apple Numbers/Pages/Keynote
  • Windows OS
  • Microsoft Office
  • Affinity Designer
  • Affinity Photo
  • MRED MLS
  • Broker Metrics
  • Remine
  • ShowingTime
  • Cloud CMA
  • Infosparks
  • Social Media Management
  • Social Media Marketing
  • DocuSign
  • Dotloop

Languages

  • English
  • Spanish

Timeline

Director of Operations

Danny Glick Group
05.2023 - Current

Listing Manager | Broker

Leigh Marcus | @properties
03.2022 - 05.2023

Listing Assistant

Leigh Marcus | @properties
02.2021 - 03.2022

Agent Services Coordinator/Tech Coordinator/Broker

Keller Williams Realty Partners
06.2018 - 01.2021

Broker Associate

Baird & Warner
10.2017 - 06.2018

Driver - Independant Contractor

Uber
10.2012 - 06.2015

Independent Business Owner

Art Of Achieving
01.2006 - 08.2015

Illinois Licensed Real Estate Broker

Chicago Real Estate School

Associate of Arts - Art Education

Northern Illinois University

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LIDIA SANTOS