Store General Manager
Lidia Sanchez
McDonald's
Chicago
2
Languages
24
years of professional experience
Store General Manager with 20+ years of experience leading restaurant and facility operations, coaching teams, and improving efficiency through scheduling, labor control, and customer service.
Work History
Store General Manager
6 Years 7 Months- Directed daily restaurant operations, aligning crew execution with McDonald's service standards and food safety procedures.
- Oversaw scheduling, labor allocation, and shift coverage to maintain smooth front-of-house and kitchen performance.
- Managed inventory controls, ordering, and waste reduction to support consistent product availability.
- Trained and coached crew members and shift leaders on service, speed, and operational procedures.
- Achieved consistently high employee retention rates through excellent leadership skills and ongoing investment in team member development.
- Managed team by providing leadership, direction and continued development opportunities.
- Led store expense control and payroll to optimize the business.
- Monitored cash handling, sales reports, and operational results to support accurate financial oversight.
People Department Manager
2 Years 7 Months- Led recruitment, onboarding, and training processes for crew and management positions.
- Coordinated employee scheduling, staffing coverage, and labor needs across restaurant operations.
- Maintained personnel records, policy documentation, and compliance requirements with accuracy.
- Supported employee relations issues, escalating concerns and resolving conflicts professionally.
- Provided coaching to managers on effective leadership techniques, contributing to improved team dynamics.
- Managed budget allocations for People Department, optimizing resource utilization and minimizing expenses.
Shipping and Receiving Clerk
2 Years 6 Months- Received incoming shipments, verified contents against purchase orders, and documented discrepancies.
- Inspected products for damage, quality, and labeling accuracy before storage or distribution.
- Tracked inventory movements in warehouse systems and resolved count variances promptly.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Processed shipping documents, bills of lading, and receiving records with consistent accuracy.
Shift Manager
8 Years 10 Months- Supervised crew assignments, break schedules, and service priorities during busy shifts.
- Monitored food preparation, quality checks, and sanitation compliance throughout shift operations.
- Trained new team members on station procedures, safety standards, and customer service expectations.
- Resolved guest concerns quickly while maintaining courteous, efficient service.
Skills
Employee scheduling
Inventory management
Operational efficiency
Customer service
Financial oversight
Customer relations
Customer relationship management
Merchandise planning
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Store General Manager
McDonald's
09.2019 - 04.2026Read More
People Department Manager
McDonald's
01.2017 - 08.2019Read More
Shipping and Receiving Clerk
Vegetable Fresh Inc
07.2012 - 01.2015Read More
Shift Manager
McDonald's
01.2002 - 11.2010Read More