Summary
Overview
Work History
Education
Skills
Timeline
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Licia Johnson

Chicago

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Chicago Transit Authority, CTA
Chicago
04.2013 - Current
  • Assisted customers with inquiries and provided accurate traveling information.
  • Handled customer complaints and resolved issues in a timely manner.
  • Managed the cleanliness of the station.
  • Completed a daily report of Ventra machines.

  • Collaborated with team members to improve service delivery and customer satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Science - Print Journalism

Illinois State University
Normal, IL
08.1994 - 05.1998

Skills

  • Customer assistance
  • Complaint resolution
  • Travel information

Timeline

Customer Service Representative

Chicago Transit Authority, CTA
04.2013 - Current

Bachelor of Science - Print Journalism

Illinois State University
08.1994 - 05.1998

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Licia Johnson