Lian Leatherman
Bloomington
Summary
Personable and dedicated with keen eye for detail and proactive approach. Possesses foundational knowledge in pharmaceutical terminology and drug interactions, along with excellent organizational and data entry skills. Committed to ensuring accurate medication dispensing and enhancing patient care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Unit 5 School District
01.2025 - Current
- Implemented lesson plans to ensure continuity of education during teacher absences.
- Managed classroom behavior, fostering a positive learning environment for diverse student populations.
- Adapted instructional strategies to meet individual student needs and learning styles.
- Collaborated with permanent staff to maintain curriculum integrity and educational standards.
- Provided timely feedback on student progress, enhancing learning outcomes and engagement.
Pharmacy Technician
Walgreen's Pharmacy
11.2023 - Current
- Processed and dispensed medications accurately, adhering to all pharmacy regulations and protocols.
- Assisted pharmacists in managing inventory levels and ordering supplies to maintain stock availability.
- Counseled patients on medication usage, side effects, and storage requirements for optimal health outcomes.
- Maintained clean and organized workspaces to ensure compliance with safety standards and operational efficiency.
- Trained new staff on pharmacy procedures, enhancing team productivity and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collaborated with healthcare providers to resolve prescription issues, improving patient care services.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Shift Lead
Walgreens
11.2023 - Current
- Supervised team operations to ensure compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and operational efficiency.
- Managed inventory levels, ensuring accurate product availability for customers.
- Coordinated shift schedules to optimize workforce productivity and coverage.
- Resolved customer complaints promptly, enhancing overall satisfaction rates.
Education
Master of Arts - Counseling
University of Illinois Springfield
Springfield05-2028
Bachelor of Science - Geography Education
Illinois State University
Normal12-2024
Associate of Arts - Arts
Heartland Community College
Normal, Illinois, IL05-2022
Skills
- Student engagement
- Positive reinforcement
- Multi-subject instruction
- Teaching methodologies
- Assessment techniques
- Confidentiality and HIPAA
- Answering customer questions
- Insurance billing
- Medication dispensing
- Prescription filling
- Insurance verification
- HIPAA
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Substitute Teacher
- Working on getting teaching license in Illinois
Timeline
Substitute Teacher, K-12
Unit 5 School District
01.2025 - Current
Pharmacy Technician
Walgreen's Pharmacy
11.2023 - Current
Shift Lead
Walgreens
11.2023 - Current
Master of Arts - Counseling
University of Illinois Springfield
Bachelor of Science - Geography Education
Illinois State University
Associate of Arts - Arts
Heartland Community College