Dynamic professional with a proven track record at The Glen Club, excelling in customer service excellence and team leadership. Skilled in inventory management and equipment maintenance, I enhance guest experiences through effective communication and problem-solving. Recognized for ensuring timely operations and fostering a collaborative environment in high-pressure situations.
Supervise and coordinate daily operations of golf cart fleet and club storage area, ensuring efficiency and cleanliness.
Lead and train outside service staff on customer service standards, safety procedures, and equipment handling.
Manage tee time flow, prepare carts with proper setup, and ensure timely turnaround during peak hours.
Communicate effectively with golf professionals, clubhouse staff, and members to provide seamless guest experiences.
Monitor and maintain inventory of golf bags, carts, and rental clubs; report mechanical issues and oversee basic maintenance.
Greet members and guests warmly, assist with loading/unloading bags, and respond promptly to special requests.
Support tournament operations by coordinating cart staging, signage, scorecard prep, and post-round club handling.
Deliver food orders promptly and accurately to customers while maintaining excellent customer service and professionalism.
Handle cash and card transactions, provide change, and ensure secure and accurate payment processing.
Navigate efficiently using GPS apps to minimize delivery times and ensure food arrives fresh and hot.
Communicate clearly with store staff and customers regarding delivery updates, order issues, or special instructions.
Customer Service Excellence
Team Leadership & Training
Time Management & Efficiency
Clear Verbal Communication
Conflict Resolution
Equipment Handling & Maintenance
Cash & Card Transaction Handling
Multitasking in High-Pressure Environments
Problem Solving & Adaptability
Inventory Management
Professionalism & Reliability
Attention to Detail
Hospitality & Guest Experience
Ambassador of the Month (June 2025)