LIA MENDOZA
Chicago
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Department Manager
McDonald's Restaurant
Chicago
01.2021 - 01.2024
- Managed daily operations and ensured compliance with company policies.
- Oversaw team scheduling and coordinated workflow among staff members.
- Trained new employees on procedures and company standards effectively.
- Implemented safety protocols to create a secure working environment.
- Monitored performance metrics to identify areas for improvement within the team.
- Collaborated with other departments to streamline communication and processes efficiently.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
Crew Member
McDonald's Restaurant
Chicago
01.2019 - 01.2021
- Provided excellent customer service during peak hours and busy shifts.
- Operated kitchen equipment safely and efficiently to prepare food items.
- Maintained cleanliness and organization in dining and kitchen areas.
- Assisted team members with food assembly and order accuracy.
Education
Carver Military Academy
Chicago, IllinoisSkills
- Team management
- Performance monitoring
- Employee training
- Operational compliance
Timeline
Department Manager
McDonald's Restaurant
01.2021 - 01.2024
Crew Member
McDonald's Restaurant
01.2019 - 01.2021
Carver Military Academy