LI CHENG
ELMHURST
Summary
Results-driven manager with 8+ years of leadership experience in high-end hospitality and customer service, seeking a Store Manager position in luxury fashion. Skilled in team leadership, sales strategy, and operational excellence, with a strong understanding of clienteling and brand identity. Passionate about delivering an exceptional shopping experience and driving business growth. Possesses a keen sense of fashion trends and a deep understanding of style aesthetics.
Overview
4
4
years of professional experience
Work History
Client Advisor
Neiman Marcus
Oak Brook
04.2025 - Current
- Advised clients on luxury products and fashion trends.
- Built strong client relationships through personalized service.
- Conducted style consultations to enhance client wardrobe selections.
- Trained new staff on customer service best practices.
- Maintained up-to-date knowledge of brand offerings and promotions.
Stylist
Lovisa
Rosemont
03.2024 - Current
- Provided expert styling advice to customers, enhancing their shopping experience.
- Assisted clients in selecting accessories that complemented their personal style and fashion choices.
- Maintained in-depth knowledge of current fashion trends and Lovisa's product offerings.
- Delivered exceptional customer service, contributing to sales growth and client retention.
Restaurant Manager & Bartender
Sake Sushi
Schaumburg
04.2022 - 07.2024
- Managed daily operations, ensuring seamless customer service and staff coordination.
- Developed strong relationships with high-end clientele, providing personalized dining experiences.
- Trained and supervised staff in service excellence and hospitality standards.
- Increased sales and customer retention through personalized recommendations and engagement.
- Maintained inventory and handled vendor relations, ensuring a well-curated selection of premium offerings.
Education
Bachelor's Degree - Fashion Design and Merchandising
Western Michigan University
Bachelor's Degree - Fashion Merchandising
Western Michigan University
Skills
- Managing retail teams
- Improving sales and goals
- Customer service and relationships
- Sketching
- Drawing
- Understanding color palettes and patterns
- Inventory and stock control
- Training and developing teams
- Knowledgeable about fashion news and latest trends
- Skilled in styling and outfit coordination
- Event staff scheduling
- Microsoft Office
- Luxury Clienteling & Relationship Building
- Sales & Upselling Strategies
- Fashion Merchandising & Product Knowledge
- Personalized Styling & Wardrobe Consultation
- POS Systems & Inventory Management
- Strong Communication & Multitasking
- Team Leadership & Staff Training
- High-End Hospitality & Customer Experience
- Microsoft Office Suite Proficiency
- Knowledgeable about luxury brands’ styles and histories
- Bilingual: fluent in Mandarin and English
Hobbies and Interests
- Painting and visual arts
- Reading fashion magazines and exploring fashion trends
- Watching films with a focus on art and storytelling
- Visiting art museums and cultural exhibitio
References
Anita Bunce, Special Event Manager, Wayne Enterprises Chicago - Metropolis Ballroom, 847-744-1147, abunce@metropolisballroom.com
Languages
- Mandarin Chinese
- English, Fluent
- Mandarin Chinese, Fluent
Timeline
Client Advisor
Neiman Marcus
04.2025 - Current
Stylist
Lovisa
03.2024 - Current
Restaurant Manager & Bartender
Sake Sushi
04.2022 - 07.2024
Bachelor's Degree - Fashion Design and Merchandising
Western Michigan University
Bachelor's Degree - Fashion Merchandising
Western Michigan University