LEYDI ALEJO XOCHIHUA
Maywood
Summary
Seasoned Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ASISTEN BRANCH MANAGER
Grameen America
Omaha
05.2014 - 03.2026
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Oversaw daily operations, enhancing microfinance services for underserved communities.
- Monitored financial performance of the branch on a monthly basis.
- Coordinated staff scheduling, hiring, and training to ensure operational efficiency.
- Facilitated team meetings to develop strategies for boosting client engagement and outreach.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Established strong working relationships with external partners such as vendors and suppliers.
Education
Some College (No Degree) - NOURSE
Metropolitan Community College
Omaha, NESkills
- Team leadership
- Staff development
- Process optimization
- Strategic planning
- Effective communication
- Problem solving
- Conflict resolution
- Relationship building
- People-oriented
- Marketing
- Excels in team leadership
- Excellent time management skills
- Client relationship management
- Excellent work ethic
- Team supervision
- Regulatory compliance
- Microfinance strategies
- Performance monitoring
- Customer relationship management
Languages
English
Professional
Spanish
Professional
Certification
- HIGH SCHOOL DIPLOMA
- BRIDGES CERTIFICATE
Timeline
ASISTEN BRANCH MANAGER
Grameen America
05.2014 - 03.2026
Some College (No Degree) - NOURSE
Metropolitan Community College