Punctual key holder offers top skills in customer service and cash handling paired with outstanding multitasking and communication abilities. Responsible and mature individual with several years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty.
Overview
16
16
years of professional experience
2008
2008
years of post-secondary education
Work History
Key Holder
GameStop
Bourbonnais
01.2025 - Current
Assisted customers with product inquiries and provided excellent service.
Organized merchandise displays to enhance store presentation and accessibility.
Operated cash register and handled transactions efficiently and accurately.
Maintained inventory levels by restocking shelves and monitoring supplies.
Ensured store cleanliness by performing routine cleaning tasks throughout the day.
Supported team members during busy periods to ensure smooth operations.
Participated in training sessions to learn product knowledge and customer service skills.
Collaborated with team to achieve daily tasks and maintain a positive work environment.
Managed key holder responsibilities such as opening and closing the store, setting alarms.
Organized backroom storage areas to maximize efficiency of space utilization.
Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Verified accuracy of register tills at beginning and end of shift.
Supervised bank deposits and security procedures to support store opening and closing.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Reconciled daily sales receipts against cash drawer for accuracy.
Online order fulfillment
Kohls Department Store
Bourbonnais
10.2024 - 01.2025
Implemented logistics systems that optimized warehouse space utilization and improved order fulfillment accuracy.
Processed orders placed over the phone or online in a timely manner.
Implemented a comprehensive system for tracking orders and monitoring fulfillment status.
Fulfilled online orders quickly and accurately for delivery or pick-up by customers.
Online order fulfillment
Target
Bradley
10.2022 - 08.2024
Implemented logistics systems that optimized warehouse space utilization and improved order fulfillment accuracy.
Processed orders placed over the phone or online in a timely manner.
Implemented a comprehensive system for tracking orders and monitoring fulfillment status.
Fulfilled online orders quickly and accurately for delivery or pick-up by customers.
Monitored order progress throughout the fulfillment process.
Coordinated with other departments to ensure timely order fulfillment.
Communicated effectively with other staff members when discrepancies were identified during order fulfillment processes.
Reviewed stock availability online versus physical stores in order to ensure accuracy of information displayed on website.
Assistant Store Manager
Mailboxes and print depot
Joliet
08.2019 - 09.2021
Supported inventory management through stock organization and replenishment.
Handled customer inquiries and resolved issues to enhance satisfaction.
Coordinated promotional displays to attract customer attention and drive sales.
Ensured adherence to store safety procedures and cleanliness standards.
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Maintained inventory by checking merchandise to determine levels.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Identified areas of operational inefficiency and implemented solutions to streamline processes.
•trained to operate Fieldprint station. Taking customer’s finger prints, I9s and employment verification.
Customer Service Representative
TruGreen Lawn Care
Woodridge
02.2017 - 08.2019
Assisted customers with inquiries and provided prompt solutions to issues.
Managed customer accounts and processed requests using CRM software.
Collaborated with team members to resolve complex customer concerns effectively.
Educated customers on product features and services through informative interactions.
Maintained accurate records of customer interactions in the database systems.
Handled high-volume calls while ensuring a positive customer experience consistently.
Updated customer information and resolved discrepancies with attention to detail.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong customer relationships to encourage repeat business.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Home Health Aide
Trustee of Matthew Victor
Schaumburg
10.2009 - 08.2019
Assisted patients with daily living activities and personal care needs.
Monitored vital signs and reported changes to healthcare professionals.
Provided companionship and emotional support to enhance patient well-being.
Documented patient progress and care activities in daily logs.
Administered medication according to prescribed schedules and instructions.
Coordinated with family members to discuss patient care plans and updates.
Ensured a safe and clean environment while adhering to health standards.
Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Maintained clean and well-organized environment for client happiness and safety.
Changed bed linens and maintained a clean living environment for the client's safety.
Assisted clients with bathing, dressing, and incontinence care.
Helped clients move in bed, stand or walk using proper body mechanics techniques.
Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.